Nelly Mairena
La Verkin,UT
Summary
Compassionate and dependable professional with experience in customer service, business operations, team leadership, cleaning services, and dietary support. I take pride in helping others, working as part of a team, and completing every task with care and attention to detail. I am a reliable fast learner who adapts easily, communicates well, and enjoys finding solutions to meet the needs of others. As a bilingual professional, I am passionate about supporting people, building trust, and making a meaningful difference. I would be proud to bring my dedication, compassion, and teamwork to the Care Coordination team and contribute to providing excellent support to members.
Overview
2026
2026
years of professional experience
Work History
Dietary Aide/Cook
Southern Utah Veterans Home
St George
10 2025 - 02 2026
- Assisted residents with meal requests and provided friendly, respectful service.
- Worked well under pressure while managing multiple tasks.
- Collaborated with kitchen staff to streamline food service operations and improve efficiency.
- Collaborated with kitchen staff to enhance food service operations, resulting in improved workflow.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Coordinated with dietary aides and kitchen staff to ensure timely meal delivery, supporting smooth operation.
- Supported dietitians by tracking patient progress and dietary adherence.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with the latest health standards.
Dietary Aide
The Meadows at Escalante
St George
01 2025 - 10.2025
- Prepared and served nutritious meals to residents according to dietary guidelines.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with kitchen staff to ensure timely meal delivery and resident satisfaction.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Trained new staff on food preparation techniques and safety protocols.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen spaces.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work.
Cleaning Team Leader
G&R Cleaning Services
St George
06 2020 - 12 2024
- Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on effective cleaning techniques and equipment usage.
- Managed inventory of cleaning supplies, streamlining procurement processes to ensure availability and minimize waste.
- Managed inventory of cleaning supplies, optimizing procurement processes for cost efficiency.
- Resolved customer complaints effectively, maintaining high satisfaction levels within the facility.
- Built strong relationships with clients, negotiating favorable pricing terms for cleaning services.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with team members to coordinate daily cleaning tasks, ensuring thorough coverage and quality standards.
Education
High School Diploma -
Millcreek High School
St. George, UTSkills
- Bilingual: English & Spanish
- Patient & Resident Care
- Member Advocacy
- Compassionate Communication
- Teamwork & Collaboration
- Reliability & Accountability
- Problem Solving
- Time Management
- Workflow Support
- Strong Work Ethic
Timeline
Dietary Aide/Cook
Southern Utah Veterans Home
10 2025 - 02 2026
Dietary Aide
The Meadows at Escalante
01 2025 - 10.2025
Cleaning Team Leader
G&R Cleaning Services
06 2020 - 12 2024
High School Diploma -
Millcreek High School