Nelly Marquez
Montebello,CA
Summary
To obtain a position with the opportunity for professional growth based upon performance, which will utilize my abilities, developed through my experience.
Overview
29
29
years of professional experience
Work History
Quality Control Assistant (Billing Clerk)
Bodycote Thermal Processing
Santa Fe Springs
02.2024 - 05.2024
- Verify Accuracy of billing data, correcting any errors
- Billing Customers
- Create itemized statements billing documents which may require calculations of credits terms, or discounts
- Issuing Invoices and billing and sending them to customers through various channels
- Filling jobs that have already been billed.
Customer Service Rep.(Call Center)
Zoo Printing / 4 Over, LLC
Glendale, CA
05.2016 - 05.2023
- Answer high volume inbound calls and serve as a contact for customers and vendors
- Maintain and manage top revenue accounts
- Complete customer requests with minimal supervision
- Customer Service Training
- Manage approvals of new business accounts, house credits, shipping upgrades, and account changes
- Provided customers with current status, including following up by phone or email
- Assist Management and customer service department with inquiries and customer escalations
- Track packages and freight using UPS and FedEx
- Estimating products and price matching
- Collect and analyze data
- Responsible for responding to trouble tickets online and point of contact between Department i.e
- Customer Service, Quality Assurance, Estimating, Prepress, Impose, and Production.
Accounting and Billing Clerk
Monarch Litho Inc.
Montebello, CA
10.2003 - 06.2015
- Support the Director of Accounting with accounts receivables
- Prepare bi-weekly journal entries and reconcile the general ledger of accounts with the Director of accounts on a monthly basis
- Drafted monthly statements
- Support accounting operations by filling documents, and reconciling statements
- Maintaining accurate accounting by making copies and filing documents
- Maintain accounting databases by entering data into the computer and processing back ups
- Maintain and enter transactions on a daily basis in the books of accounts
- Analyze the recorded documents and transactions to correct the errors and make changes
- Work in coordination with the accounting department in maintaining and tallying the books of accounts receivable
- Billing customers jobs, checking all jobs before Invoicing, making sure everything is proper before emailing Invoice.
Admission Coordinator
Rio Hondo Convalescent Hospital
Montebello, CA
01.1995 - 01.2000
- Handle pre-admissions screening and other related procedures
- Assembled and maintained medical records
- Conducted tours with prospective residents and their families
- Educated patients and their families about the facilities services and associated financial, legal and medical issues
- Worked mutually with managers and employees to ensure outstanding customer service
- Maintained database to track leads, prepare reports and market our services to various hospitals
- Cover Receptionist/Phones and Customer Service on Lunch and Breaks.
Education
James A. Garfield High School
01.1988
Skills
- Comprehensive knowledge of administrative operations ranging from data entry, documents processing, generating reports, client services and high-volume phone management
- Resourceful and detailed with excellent interpersonal and time management skills
- Adhere to strict rules of confidentiality and make decisions with little or no supervision
- Strong background in Customer service and Administrative Support
- Maintain excellent client relationships with proven aptitude to follow directions
- Proficient in Great Plains software, Phones, MS Office, and ten keys by touch
References
Furnished Upon Request
Timeline
Quality Control Assistant (Billing Clerk)
Bodycote Thermal Processing
02.2024 - 05.2024
Customer Service Rep.(Call Center)
Zoo Printing / 4 Over, LLC
05.2016 - 05.2023
Accounting and Billing Clerk
Monarch Litho Inc.
10.2003 - 06.2015
Admission Coordinator
Rio Hondo Convalescent Hospital
01.1995 - 01.2000
James A. Garfield High School