Nelly Michalski

• Assist with Spanish speaking patient’s.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
• Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
• Received payment from customers and processed credit card transactions when necessary.
• Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Answered telephones to respond to questions or requests.
• Entered prescription information into computer databases.
• Operated cash registers to accept payments from customers.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
• Cleaned and maintained equipment or work areas according to prescribed methods.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies. (Healthlinc Compliance 340B)

• Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Provided education materials about medications to patients upon request.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Verified prescriptions and drug labels, documents and packages.
• Interpreted and processed medication orders under supervision of pharmacist.
• Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
• Answered telephones to respond to questions or requests.
• Entered prescription information into computer databases.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Checked medications for content, accuracy and completeness of drug packaging and labeling.
• Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
• Long term pharmacy: Prepare Dispills on monthly basis, use of bingo cards for short term cycle fills for homes.
• Work on delivering med sheets for homes that required per state and home.

• Transferred written information into databases to maintain consistent, accurate client records and project details.
• Answered incoming phone calls and directed callers to appropriate departments and personnel.
• Obtained scanned records and uploaded into company databases.
• Volunteered to assist with special office projects, successfully completing tasks prior to deadlines.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Flagged potential side effects and allergies to prescribed medications for patients.
• Entered patient and medication information into Framwork LTC, Framework ECM.

• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Interpreted and processed medication orders under supervision of pharmacist.
• Processed prescription transfer requests from competitors.
• Compiled customer demographic, allergy and medical history background.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Entering certain amount of Prescription's to company software.
• Help Departments with workloads including (Obtaining Refills from Doctor's offices)
• Work with Microsoft Programs to Manage Incoming Prescriptions Workloads.

• Managed medication stocks, conducted counts, labeled products and maintained controls.
• Dispensed medications to patients in accordance with pharmacist orders.
• Checked medications for content, accuracy and completeness of drug packaging and labeling.
• Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
• Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Entered patient and medication information into Company Computer Systems to generate prescription labels.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Train New

Technicians/ Pharmacists with

Pharmacy software.

• Bank deposits for pharmacy, monitor cash

transactions.

• Prior Authorizations for specialty medications.

• Greeted and checked in patients, updating patient information in computer system.
• Verified insurance coverage for appointments and collected co-payments as required.
• Scheduled patient appointments, verifying accuracy of appointment times with providers.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Assisted with filing of medical records and documents, maintaining accurate electronic files.
• Performed data entry tasks related to billing and collections procedures.
• Maintained supply inventory for office area, ordering items as needed and stocking shelves.
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Called patients to confirm scheduled appointments and obtain additional details.
• Entered insurance, demographics and health history into patient database.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Protected patients by observing strict HIPAA guidelines.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Processed patient payments and scanned identification and insurance cards.
• Maintained patient accounts by obtaining, recording and updating personal and financial information.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Applied knowledge of medical terminology and insurance processes to support office administration productivity.

• Maintained clean and organized pharmacy shelving and work areas.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Established and updated patient profiles, medications and insurance details.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Compiled customer demographic, allergy and medical history background.
• Received, reviewed, dispensed and labeled over 100 prescriptions daily.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Organized medications for dispensing.
• Processed and filed approximately 100 prescriptions per day.
• Reported drugs' adverse reactions.