Overview
Work History
Timeline
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Nelly Montellano-Nugent

Round Rock,TX

Overview

22
22
years of professional experience

Work History

Supervisor, Office of The Sergeant-At-Arms

Texas State Capitol
Austin
08.2023 - Current
  • Ensure the maintenance and observance of security, order, and decorum within the House of Representatives as necessitated by House rules and demands of legislative sessions
  • Facilitate the legislative process by assisting all Texas House Representatives in carrying out their administrative duties
  • Perform a variety of tasks requiring diplomacy, discretion, and independent judgment
  • Supervise messengers during legislative session, schedule committee meetings and interim
  • Provide services to Texas Representatives, respond to requests in the House chamber, and supervise and monitor, committee hearings
  • Knowledgeable in the legislative process.

Legislative Aide

Office of Representative Richard Pena Raymond
Austin
01.2019 - 07.2023
  • Managed political & constituent relationships by interacting with public officials, lobbyists, constituents, advocates, Capitol staff and the public
  • Knowledgeable in political process and legislative process
  • Held meetings with constituents, public officials, advocates, and lobbyists when the representative was not available
  • Maintained office operations, handled constituent inquires, casework & managed Representative’s schedule
  • Actively participated in the Chief of Staff meetings, community events, and political functions representing the office of Richard Pena Raymond, following strict protocols, instincts, and cultural expectations
  • As Representative Raymond’s liaison, assisted Texans with their unemployment claims during TWC’s COVID-19 backlog from April 2019 - December 2019 at the request of the Governor
  • Provided: counseling, information, updates, and empathy
  • Recognized and captured the opportunity for Representative Raymond to attend the Tesla reception by using relationships and leveraging new connections to obtain a ticket for the Representative and ensure appropriate representation of Texas Veterans and constituents
  • Served as a legislative aide during the 88th,87th & 86th legislative sessions.

DFPS Support

Austin
04.2016 - 03.2023
  • Process Statewide Intake (SWI) callouts for all 254 Texas counties for the Department & Family Protective Services (DFPS) to on-call field workers using IMPACT according to department policies and procedures
  • Utilize knowledge of Texas Laws relating to the abuse and neglect of children and the abuse, neglect, or exploitation of elderly and disabled adults
  • Answer the Information and referral line to assess, escalate, inform, and route intakes to the appropriate services and local field offices
  • Trained in using IMPACT and SWI procedures & support DFPS SWI.

Chair Certification Committee | AHRMA Member

Austin Human Resource Management Association (AHRMA)
Austin
07.2011 - 01.2016
  • Planned, implemented, facilitated, and evaluated the Austin Human Resources Certification Training Program offered by SCHRM and HRCI (PHR, SPHR/SHRM-CP, and SHRM-SCP)
  • Delivered presentations, prepared, and distributed marketing, promotional, class, and certification information for HR Professionals and aspiring HR professionals in the community
  • Led and executed SCHRM’s new SCHRM-CP and SCHRM-SCP certification training rollout for the Austin Human Resource Association in 2015
  • Provided feedback and implemented changes and revisions to the curriculum
  • Conducted course evaluations at the end of the program to achieve the highest quality training and the qualification of an average of 25 Human Resources Professionals seeking HR professional certification per class
  • Advised members seeking test applications, study materials, and resources
  • Tracked and maintained training for yearly reporting to Board Members
  • Planned and executed recognition events at AHRMA functions for AHRMA members attaining certification.

North American LAD Development Team

Starwood Hotels and Resorts
Austin
01.2014 - 04.2016
  • Member of the North American and Latin American Division (LAD) Sales Team for Starwood Hotels and Resorts, one of the largest hotel companies worldwide
  • Starwood’s ten owned global lifestyle properties include the St
  • Regis, the Luxury Collection, the Tribute, W, Westin, Le Méridien, Sheraton, Aloft, Element, and Four Points by Sheraton
  • Field calls from North America, Latin America, and European Countries and promoted and recommended worldwide travel destinations
  • Provided exceptional client services and conflict resolution management to corporate clients
  • Built and maintained strong client relationships, resolved problems, and worked multiple roles as required by business needs.

Veteran Job Placement Specialist | Case Manager

American GI Forum
Austin
08.2012 - 02.2013
  • Assisted in removing barriers to employment, resulting in stabilization and improved quality of life for veterans and their families
  • Provided training, career development, counseling, and employment placement to Military Veterans
  • Sourced, screened, interviewed, qualified, coordinated, negotiated, and closed offers of employment
  • Determined the client’s suitability for participation in the program and determined eligibility and priority for service ensuring compliance with Federal regulations and agency policies and procedures
  • Conducted, delivered, and facilitated workshops and orientation programs for clients
  • Conducted evaluation and assessments to obtain knowledge, skills, and abilities of veterans seeking employment
  • Created and developed partnerships with potential employers, veteran resource agencies, and social service providers.

Health & Safety Assistant

URS Corporation
Austin
01.2006 - 06.2009
  • Maintained and case-managed OSHA compliance for all locations throughout the U.S
  • And investigated Workers’ Compensation claims throughout the United States and overseas
  • Assigned as liaison for all parties involved and maintained constant communication with all parties, including human resources, employees, attorneys, health and safety managers, insurance adjusters, and health providers
  • Managed communications by preparing professional correspondence, memos, emails, and monthly reports while managing files, records, and documents.

Office Manager | Legal Assistant

Law Offices of Gary Green
Austin
03.2002 - 06.2005
  • Responsible for the training, onboarding, and acclimating of all incoming managing attorneys and staff to the company’s policies and procedures
  • Managed personal injury client cases, processed intakes for new clients, and ensured continued support and communication until case conclusion, along with one-to-one support to new attorney hires
  • Met and interviewed prospective clients and collected, analyzed and interpreted data
  • Briefed attorneys on new and pending cases
  • Composed correspondence, summarized case information, and wrote case narratives and offers
  • Coordinated all post-closing functions, negotiated reductions with providers and subrogation departments, and administered all case accounts payable and settlement disbursement.

Timeline

Supervisor, Office of The Sergeant-At-Arms

Texas State Capitol
08.2023 - Current

Legislative Aide

Office of Representative Richard Pena Raymond
01.2019 - 07.2023

DFPS Support

04.2016 - 03.2023

North American LAD Development Team

Starwood Hotels and Resorts
01.2014 - 04.2016

Veteran Job Placement Specialist | Case Manager

American GI Forum
08.2012 - 02.2013

Chair Certification Committee | AHRMA Member

Austin Human Resource Management Association (AHRMA)
07.2011 - 01.2016

Health & Safety Assistant

URS Corporation
01.2006 - 06.2009

Office Manager | Legal Assistant

Law Offices of Gary Green
03.2002 - 06.2005

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Nelly Montellano-Nugent