NELLY NUNEZ
East Stroudsburg,PA
Summary
High performing bilingual leader with proven success in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable, seen and heard as well as contributing new ideas that drive company growth that led to desired results. Strong history supporting and leading change management and new ways of working in a ever changing work force.
Diligent HR Leader with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.
Overview
18
18
years of professional experience
Work History
Human Resources Manager, Multi Unit
Old Navy
01.2015 - 08.2024
- Analyze results and opportunities to make decisions in collaboration with the leadership team to drive key performance indicators and training areas of recognition and opportunity.
- Created and implement leadership talent strategy to support leadership performance resulting in 70% of open roles filled internally.
- Collaborated with store leaders on building highly productive teams through sourcing, selecting, and developing people.
- Developed 30-60-90 day check in for newly assigned leaders to assess performance through coaching and feedback which resulted in improved leadership retention.
- Developed Organizational structure to improve operating payroll expense while enhancing teams performance.
- Led the implementation and execution of all Standard Operating Procedures and initiatives as related to people operations
- Responsible for Creating an inclusive environment for all employees creating focuses on diversity and inclusion.
- Implement action plans to maximize efficiencies and productivity through people practices
- Trained store leaders on state and federal compliance to improve
- Employee Relations investigations and proactive approach to labor relations that resulted in decreased high risk cases.
- Led various Project Management assignments within District and NY Region.
- Coordinated new store openings, closings & remodels hiring strategies.
- Led the organization's largest store opening, hiring hiring 54 store managers and 625 hourly employees.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Regional Community Leader, New York Region
Old Navy
01.2021 - 01.2024
- Led 11 District Community leaders to bring the Brand Mission statement to life
- Collaborated with executive leaders to build lasting relationships with Non-profit organizations.
- Created and led strategies to support store's community involvement while creating meaningful impact
- Supported first job project work, presented to the White House and National Retail Federation HR leaders.
- Championed volunteer programs that led to increased participation from community members in various projects.
- Provided mentorship to young leaders within the community, helping them develop skills necessary for future success.
HR Call Center Expert
Gap Inc
03.2020 - 09.2021
- Supported Gap Inc Employees during Furlough Period
- Assisted employees with resources during Covid 19 Pandemic
- Supported closing and re-opening of retail stores during Covid 19 Pandemic
- Supported employees reentering the workforce post Covid 19 Pandemic
- State and Federal Benefits expert supported local stores and employees by providing tools and resources to navigate individual pandemic impact
- Enhanced employee satisfaction by efficiently addressing and resolving inquiries.
- Worked effectively in fast-paced environments.
Acting Regional Human Resources Manager
Old Navy
07.2020 - 04.2021
- HR Business Partner to Regional Director and 6 District Managers
- Led and Facilitated Talent Meetings for 70 store locations, identifying development goals for key leaders
- Provided strong organizational leadership to business partners
- Led the Region during health + safety implementations of new ways of working(COVID)
- Led via change management + leadership through collaboration and influence
- Recruiter for open leadership role for 70 stores
- Opening, closing and remodel of stores + operations
Store HR Manager
Old Navy
11.2006 - 06.2015
Education
AS - HUMAN SERVICES
LA GUARDIA CC
QUEENS, NYSkills
- Proficient in Spanish
- Collaboration & Influence
- Workday/ HR Data Base
- Workforce Engagement
- Outcome Driven
- Quick Learning Ability
- Organizational Agility
- Talent/Performance Management
- Training and mentoring
- Microsoft office proficiency
- Employee relations
- HR policies and procedures
Accomplishments
- Used Microsoft Excel to develop 4 week Management training plans that were adapted by the organization across 1200 stores.
- Supervised team of 6 HR Leaders and 12 staff members.
- Achieved 15% reduction in leadership turnover by completing onboarding and performance plans with accuracy and efficiency.
- Received 4 company badges of recognition from EVP Leaders for delivering consistent results.
Locations
- East Stroudsburg, PA
- New York, NY
Activities
- The Summit School, Advisory Board Member
- Volunteer and Project Lead, The Door NYC
- Stroudsburg Area Music Supporters, Member + Volunteer
Languages
Spanish
Full Professional
Timeline
Regional Community Leader, New York Region
Old Navy
01.2021 - 01.2024
Acting Regional Human Resources Manager
Old Navy
07.2020 - 04.2021
HR Call Center Expert
Gap Inc
03.2020 - 09.2021
Human Resources Manager, Multi Unit
Old Navy
01.2015 - 08.2024
Store HR Manager
Old Navy
11.2006 - 06.2015
AS - HUMAN SERVICES
LA GUARDIA CC
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