Nelly Ochoa
Paramount,CA
Summary
Responsible Deputy City Clerk with a keen understanding of local ordinances and municipal rules and regulations. Proficient in managing complex clerical tasks and facilitating transparent and efficient government processes. Gifted at maintaining records, providing support to Executive staff, contract management, and coordinating meetings. Strong communicator with exceptional organizational abilities with a commitment to uphold the highest standards of professionalism and integrity in public service.
Overview
11
11
years of professional experience
Work History
Deputy City Clerk
City of Montebello
01.2024 - Current
- Performs the duties within the City Clerk's office in the absence of the Senior Deputy City Clerk
- Lead in overseeing commission/committee agenda & minutes postings, including compliance
- Leads in handling commissions & committee applications, which includes assisting with onboarding, scheduling, & all training, scheduling Oath of Office, FPPC compliance & tracking for established committees (including Maddy Act compliance posting)
- Lead in contract management
- Prepares all meeting scripts for the Mayor & City Manager
- Attends & conducts, when needed, Special/Regular City Council Meetings & handles public comments
- Assists in preparing City Council meeting minutes & publishing approved minutes; leads preparing City Council agenda & minutes in the absence of the Senior Deputy City Clerk
- Assists in updating Council recommendations & approved policies in appropriate log
- Researches & prepares correspondence as needed, including, but not limited to, requests from the City Manager's office, City Council, & Public Record Requests
- Assists with training of designated liaisons with the coordination, scheduling, & preparation of agendas & minutes
- Overseeing Ad hoc meeting agenda & minutes finalization
- Assist with budget preparation, as needed
- Knowledgeable over Brown Act, AB1234/AB1661, and other compliance policies
- Assists the City Clerk in the conduct of elections, special events, bid openings, administration of oaths, preparation/publication & filing of legal/public notices, recording documents, administration of state campaign & disclosure laws, & City’s conflict of interest code & other official City Clerk Department functions, as needed
Dispatcher/Clerk
San Marino Police Department
09.2023 - 11.2023
- Receives emergency & non-emergency calls for service, & dispatches units accordingly
- Provides information & direction to non-emergency callers; maintains calm in radio transmissions during hectic, tense, & dangerous situations
- Maintains communication with field units, watch commanders, staff, & support personnel
- Enters, maintains, retrieves, & interprets data in police department computer systems
- Transmits & inquires via CLETS, DOJ, National Crime Information Center, & FBI
- Prepares monthly transmittal of cash & credit card receipts; distributes documents to employees & agencies
Police Clerk II
South Pasadena Police Department
07.2021 - 09.2023
- Preparing, maintaining, & filing reports
- Assisting the public at the department service window, including providing appropriate report copies & processing payments through cash register
- Working alongside Detective Unit to prepare court reports of arrested individuals for presentation to the District Attorney's Office & Municipal Court Clerk
- Answering & accurately processing incoming telephone calls
- Entering data into the department's Records Management System
- Participate & set-up monthly Public Safety Meetings for Public Safety Commission; including, but not limited to, preparing and posting agenda, preparing and publishing minutes with public comments, & uploading agenda, minutes, and video on City website
Office Administrator
California Institute of Technology
03.2018 - 07.2021
- Provide administrative & organizational support for all Dining Services Operation Managers, Dining Services Director, & General Manager
- Coordinate & assist in day-to-day business operations, such as maintaining calendars, scheduling meetings & appointments, using web related tools, etc
- Plan & coordinate assigned tasks as directed, including, but not be limited to, organizing projects, research needs, formatting & proofreading documents, coordinating with staff, administrators, clients, & vendors
- Support the catering department by maintaining event information, assist with on-site supervising during events, & updating catering website, as needed
- Assisted with over 1,000 catering events & have helped supervise events with over 600 guests
- Provide excellent customer service to all staff, third-party staff, clients, & dining guests; follow-up with customers to seek feedback
- Maintain employee emergency contact files, manage department purchasing cards with responsibility for record keeping & timely reconciliation for Director & General Manager
- Facilitate transfer of invoices to billing department for payment & ensure accounts are no more than 30 days past due
- Approve timesheets & input information into Kronos
Receptionist
Irwin Industries Inc.
08.2016 - 08.2017
- Responsible for answering calls & transferring them to the correct party
- Data entry & notary public for all departments
- Knowledgeable of company protocol to properly screen all visitors; video surveillance
- Responsible for faxing, copying, & keeping specific documents updated
- Responsible for scheduling meetings & keeping track of necessary equipment for conference meetings
- In charge of ordering office supplies & helping with company events
- Responsible for drafting & proofreading correspondences; in charge of monthly company newsletter
- Assisting Human Resources Director with employment verifications
Contact Center Representative
Planned Parenthood Pasadena & San Gabriel Valley
01.2016 - 08.2016
- Responsible for answering calls in a timely manner & booking necessary appointments
- Responsible for keeping track of each call received & creating reports when necessary
- Knowledgeable of medical terminology & insurance protocol
- Knowledgeable of computer software (Microsoft Word, Excel, Outlook, etc.) & being able to fax, copy, e-mail, & mail documents
Customer Service Representative & Store Associate
In-N-Out Burger
09.2013 - 01.2016
- Responsible for answering calls & keeping track of each call received
- Knowledgeable on phone & office resources to help assist customers & stores
- Responsibilities included: Cash drawers with no shortages, cleanliness, & quality control
- Assisted management in the training of new & lower-level associates.
Education
Bachelor of Science - Criminal Justice
California State University, Long Beach
Long Beach, CA05.2015
Skills
- Bilingual in Spanish
- Time management
- Discretion & confidentiality
- Communication & Strong Organization
- Proficient in Technology
- Interpersonal
- Office Management
- Document Preparation
Timeline
Deputy City Clerk
City of Montebello
01.2024 - Current
Dispatcher/Clerk
San Marino Police Department
09.2023 - 11.2023
Police Clerk II
South Pasadena Police Department
07.2021 - 09.2023
Office Administrator
California Institute of Technology
03.2018 - 07.2021
Receptionist
Irwin Industries Inc.
08.2016 - 08.2017
Contact Center Representative
Planned Parenthood Pasadena & San Gabriel Valley
01.2016 - 08.2016
Customer Service Representative & Store Associate
In-N-Out Burger
09.2013 - 01.2016
Bachelor of Science - Criminal Justice
California State University, Long Beach
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