NELLY OLIVA
La Puente,CA
Summary
Dedicated HR professional with extensive experience in managing diverse aspects of human resources, specializing in personnel management. Proven expertise in recruitment, selection, and benefits, combined with the ability to establish and maintain positive employee relationships. Adept at navigating complex HR functions, including onboarding and offboarding, and investigations with a commitment to ensuring timely issue resolution. Skilled in implementing effective communication strategies. Proficient in collaborating with HR teams, resolving employment-related issues, and contributing to overall HR functions.
Overview
7
7
years of professional experience
Work History
Human Resource Coordinator
9Dot Education Solutions
02.2022 - Current
- Assist in the recruitment process by posting job openings, reviewing resumes, and scheduling interviews.
- Coordinate new employee onboarding, including paperwork, orientation, and training.
- Maintain and update employee records in compliance with company policies and legal requirements.
- Assist in benefits administration, including enrollment, changes, and inquiries.
- Support HR managers in employee relations matters, such as conflict resolution and disciplinary actions.
- Handle administrative tasks related to HR, such as filing, data entry, and answering employee inquiries.
- Assist in organizing and conducting employee training and development programs.
- Help with HR reporting and analytics, including turnover rates, attendance records, and diversity statistics.
- Prepare and maintain HR-related documentation, including policies, procedures, and employee handbooks.
- Ensure compliance with labor laws and regulations, including tracking and managing employee leave.
Human Resource Helpdesk Associate
9Dot Education Solutions
07.2021 - 02.2022
- Serve as the first point of contact for employees seeking HR assistance.
- Provide timely and accurate responses to employee inquiries via phone, email, or in-person.
- Assist employees in navigating HR policies, procedures, and programs.
- Maintain a high level of confidentiality when handling sensitive employee information.
- Escalate complex HR issues to the appropriate HR specialists or managers.
- Track and manage HR inquiries and issues to ensure timely resolution.
- Collaborate with the HR team to improve HR processes and employee support
- Assist new hires with onboarding paperwork and processes.
- Assist in coordinating employee departures, including exit interviews and paperwork.
Center Coordinator
Opportunities For Learning Public Charter Schools
02.2019 - 07.2021
- Provided comprehensive administrative support by managing office supplies, including student curriculum materials, to ensure smooth operations
- Took ownership of inventory management, budgeting, ensuring the availability of necessary supplies and maintaining organized stock levels
- Coordinated travel arrangements, meetings, and various functions as assigned by the supervisor
- Ensured seamless logistics by scheduling appointments, arranging events, and preparing materials, contributing to efficient and well-organized events
- Assisted with state-mandated student testing, ensuring compliance with testing requirements and providing logistical support to students and staff
- Played an active role in facilitating a smooth testing process, maintaining accuracy and adherence to guidelines.
- Maintain open and effective communication channels within the center, school, and boards
Mortgage Support Specialist
City National Bank
07.2016 - 01.2018
- Providing customer service and support to clients, helping them navigate the mortgage process.
- Communicating with clients, lenders, and real estate professionals to facilitate mortgage transactions.
- Managing and verifying financial documents and data related to mortgage applications.
- Ensuring that mortgage applications comply with legal and regulatory requirements.
- Resolving issues related to mortgage applications, documents, and client inquiries.
- Generating reports related to mortgage applications and approvals.
- Resolving issues and discrepancies in mortgage applications.
Education
Bachelor of Science - Business
University of Phoenix
05.2023
Skills
- Microsoft Suite: Microsoft Excel, Microsoft OneNote, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams, Microsoft Word;
- Google Suite: Gmail, Google Calendar, Google Docs, Google Drive, Google Forms, Google Meet, Google Sheets, Google Slides
- Workday
- Asana
- Canva
- Happy Fox
Timeline
Human Resource Coordinator
9Dot Education Solutions
02.2022 - Current
Human Resource Helpdesk Associate
9Dot Education Solutions
07.2021 - 02.2022
Center Coordinator
Opportunities For Learning Public Charter Schools
02.2019 - 07.2021
Mortgage Support Specialist
City National Bank
07.2016 - 01.2018
Bachelor of Science - Business
University of Phoenix
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