Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelly Ortiz

Loveland

Summary

Motivated with experience in team collaboration, training support, and problem-solving. Skilled at helping resolve customer issues and maintaining a safe, efficient work environment. Excited to apply these strengths in a role where I can continue learning and contribute to team success.

Overview

4
4
years of professional experience

Work History

Crew Leader

Yagootyogurt
Mason
11.2022 - Current
  • Trained and mentored staff on customer service and product knowledge.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Sanitized equipment to ensure safety and operational efficiency.
  • Covered shifts for absent crew members, demonstrating flexibility and commitment to team operations.

Crew Trainer

Mcdonalds
Maineville
03.2021 - 09.2022
  • Trained new crew members on team workflow and customer service standards.
  • Set the tone by following company policies, and showing the kind of behavior we expect from others.
  • Explained goals and expectations required of trainees.

Education

High School Diploma -

Kings High School
Kings Mills, OH
05-2024

Criminology And Criminal Justice Studies

The Ohio State University
Columbus, OH

Skills

  • Customer service
  • Employee training
  • Team building
  • Adaptability to change
  • Product knowledge
  • Problem solving
  • Time management
  • Flexibility in scheduling
  • Multitasking and organization
  • Teamwork and collaboration

Languages

Spanish
Native/ Bilingual

Timeline

Crew Leader

Yagootyogurt
11.2022 - Current

Crew Trainer

Mcdonalds
03.2021 - 09.2022

High School Diploma -

Kings High School

Criminology And Criminal Justice Studies

The Ohio State University

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