Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nelly Osorio

Boca Raton,FL

Summary

Dynamic retail manager with proven expertise in team leadership and customer service at Party City. Skilled in conflict resolution and performance management, successfully enhanced customer satisfaction and streamlined operations, achieving significant improvements in team efficiency. Committed to fostering a collaborative environment and driving sales through strategic planning and staff development.

Overview

14
14
years of professional experience

Work History

Manager

Party City
07.2023 - 01.2025
  • Supported team in daily operations, ensuring adherence to safety protocols and procedures.
  • Assisted in training new staff on standard operating procedures and best practices.
  • Collaborated with colleagues to streamline workflow processes for increased efficiency.
  • Learned and utilized relevant software tools to track inventory and manage schedules.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Sales Associate

Wawa
01.2019 - 10.2023
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Associate

Five Below
11.2021 - 07.2023
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained store presentation by organizing merchandise displays and ensuring cleanliness throughout sales floor.
  • Processed transactions efficiently, managing cash register operations with attention to detail.
  • Collaborated with team members to achieve daily sales goals and improve customer satisfaction ratings.
  • Educated customers on promotions and loyalty programs, encouraging participation to drive sales growth.
  • Monitored inventory levels and restocked shelves to ensure product availability for customers.
  • Resolved customer inquiries and concerns promptly, fostering a positive shopping environment.
  • Participated in training new associates, sharing best practices for operational efficiency and customer engagement.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Operated cash register efficiently, processing transactions accurately and swiftly.
  • Trained new team members on operational procedures and customer interaction standards.
  • Maintained cleanliness and organization of store environment to enhance safety and appeal.
  • Assisted in implementing promotional displays to drive sales and attract customer interest.
  • Collaborated with team members to improve workflow efficiency during peak business hours.
  • Resolved customer inquiries and complaints effectively, fostering long-term relationships with clientele.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Collaborated with team members to achieve monthly sales targets.

Cashier

Stein Mart
04.2011 - 07.2012
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Maintained a clean and organized checkout area to enhance shopping experience.
  • Assisted with inventory management by restocking shelves and tracking product availability.
  • Collaborated with team members to ensure smooth daily operations during peak hours.
  • Implemented cash handling procedures to minimize discrepancies and improve accuracy.
  • Trained new cashiers on register operations and customer service protocols effectively.
  • Actively engaged in promotional activities, informing customers of sales and discounts available.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced shopping experience, provided product information and location assistance.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Collaborated with team members to optimize checkout processes during peak hours.
  • Implemented effective merchandising strategies to enhance product visibility at registers.
  • Monitored inventory levels at point-of-sale stations, reporting shortages as necessary.
  • Promoted store loyalty programs, contributing to increased customer engagement and retention.

Education

Associate of Science - Medical Assistant

Florida Career College
Margate, FL
09.2017

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development

Languages

Spanish
Native or Bilingual

Timeline

Manager

Party City
07.2023 - 01.2025

Sales Associate

Five Below
11.2021 - 07.2023

Sales Associate

Wawa
01.2019 - 10.2023

Cashier

Stein Mart
04.2011 - 07.2012

Associate of Science - Medical Assistant

Florida Career College

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