Nelly Panesso
Everett,Massachusetts
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
15
15
years of professional experience
Work History
Administrative Assistant to the President
Noga Construction INC
06.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Maintained confidentiality by handling sensitive documents and communications with discretion and care.
- Assisted with budget management by tracking expenses, processing invoices, and generating financial reports for the President''s review.
- Oversaw calendar management for the President, scheduling appointments strategically to maximize productivity without causing conflicts or overbooking.
- Reduced time spent on routine administrative tasks through implementation of automated systems.
- Improved document organization allowing easy access to crucial files when needed.
- Demonstrated professionalism in all aspects of the role, maintaining a consistently positive attitude and fostering productive working relationships with colleagues and partners.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Professor of Records Management
University Of La Salle
02.2021 - Current
- Established industry connections for students by organizing guest speaker events, workshops, and networking opportunities.
- Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Implemented effective time management strategies while balancing teaching responsibilities with research pursuits.
- Initiated interdisciplinary collaboration among colleagues that resulted in grant-funded research projects.
Professor of Records Management
University Of Antioquia
02.2015 - Current
- Promoted collaboration by developing group projects and fostering a positive learning environment.
- Contributed to the advancement of knowledge in the field by publishing research articles in peer-reviewed journals.
- Strengthened department reputation by presenting at conferences, serving on committees, and participating in professional organizations.
- Mentored and supervised graduate students, providing valuable guidance for thesis work, research projects, and professional development.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Researched and selected course texts and supplemental learning materials.
Records Management Specialist
Coordinadora Mercantil S.A.
07.2018 - 05.2022
- Improved records management efficiency by implementing new digital archiving systems and processes.
- Streamlined document retrieval time for internal departments through the creation of a comprehensive indexing system.
- Reduced storage costs with the implementation of a space-saving records retention schedule.
- Developed training materials to educate staff on proper records management procedures and protocols.
- Managed inventory control for off-site storage facilities, ensuring timely access to archived documents when needed.
- Collaborated with IT department to design and implement an electronic records management system, increasing accessibility and reducing physical storage needs.
- Maintained strict confidentiality while handling sensitive employee files, including medical records and performance evaluations.
- Conducted research on industry best practices for records management, resulting in process improvements throughout the organization.
- Established strong relationships with external vendors for secure off-site storage solutions, negotiating cost-effective contracts for the company''s needs.
- Contacted document requestors and obtained additional information required to process document requests.`
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Converted documents from one application to another.
- Identified areas of weakness and recommended or implemented process improvements.
Records Manager
City Hall Of Medellin (Colombia)
11.2013 - 12.2014
- Collaborated with cross-functional teams to establish effective records management strategies and policies.
- Conducted regular audits of record keeping systems, identifying areas for improvement and ensuring data accuracy.
- Established a secure document destruction process, safeguarding sensitive information from unauthorized access.
- Oversaw the preservation of historical documents, maintaining organizational knowledge for future generations.
Records Management Analyst
State Of Antioquia (Colombia)
08.2013 - 10.2013
- Designed and enforced retention schedules in compliance with legal requirements and industry standards.
- Worked closely with cross-functional teams to ensure seamless integration of records management practices within the organization.
- Implemented quality control measures for all aspects of the recordkeeping process, reducing instances of inaccuracies or lost files significantly.
Administrative Assistant
Aguas De Urabá ESP
03.2009 - 07.2013
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Education
M.D. - Archival Administration
University of La Salle
Bogotá - Colombia02.2018
Bachelor of Administrative Studies - Records Management
University of Antioquia
Medellin - Colombia12.2012
Skills
- Expense reporting
- Budget management
- Document preparation
- Process improvement
- Office administration
- Exceptional organization
- Data analysis
- Interpersonal skills
- Team collaboration
- Microsoft Office proficiency
- Professional discretion
- Administrative Support
- Spreadsheet Tracking
- Filing and Data Archiving
- Excel Spreadsheets
- Records Management
Languages
Spanish
Native or Bilingual
English
Limited Working
Portuguese
Elementary
Timeline
Administrative Assistant to the President
Noga Construction INC
06.2022 - Current
Professor of Records Management
University Of La Salle
02.2021 - Current
Records Management Specialist
Coordinadora Mercantil S.A.
07.2018 - 05.2022
Professor of Records Management
University Of Antioquia
02.2015 - Current
Records Manager
City Hall Of Medellin (Colombia)
11.2013 - 12.2014
Records Management Analyst
State Of Antioquia (Colombia)
08.2013 - 10.2013
Administrative Assistant
Aguas De Urabá ESP
03.2009 - 07.2013
M.D. - Archival Administration
University of La Salle
Bachelor of Administrative Studies - Records Management
University of Antioquia
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