Summary
Overview
Work History
Education
Skills
Timeline
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Nelly Patterson

Apopka

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Utilize effective communication and organizational skills to drive project success and lead high-performance teams.

Overview

8
8
years of professional experience

Work History

Manager - Manage Care Team

AdventHealth
01.2023 - Current
  • Manage and lead a team of License Practical Nurses (LPN) and non-clinical to obtain insurance authorizations.
  • Oversite of department operations.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Facilitated and participate in team brainstorming sessions that led to innovative solutions for long-standing operational challenges and improvements.
  • Performs chart audits to ensure charting is compliant with Standard Operating Procedure (SOP)
  • Establish and maintain great customer service and service recovery with vendors, payors and other organization department leaders.
  • Ensure team is compliant with organizational standards and regulations.
  • Monthly collaboration with payors to ensure contract standards are maintained and services are rendered in an efficient manner.
  • Assist campus Care Managers and leaders to reduce length of stay (LOS) by ensuring authorizations are obtained in timely and efficient manner.
  • Complete performance reviews and provide real-time feedback.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational efficiency and excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborate with all levels of leadership and payors during weekly and monthly meetings.
  • Collaborated with AIT to develop report that captures performance productivity, payor history and behavior, and referral turn around times.

Manager - Health Management Chronic/Complex (Virtu

AdventHealth MedicalGroup
02.2017 - 06.2021
  • Oversite of 15 Registered Nurses (RN), 5 non-clinicals and 7 License Practical Nurses (LPN)
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Assisted in Start-Up of two Chronic Care Management (CCM) Programs in two AdventHealth regions.
  • Assisted to establish program guidelines, policy and procedure workflows, assigned priorities and targets.
  • Collaborated with primary care physicians and payors to help raise AdventHealth Medical Group star ratings
  • Foster good customer service with physicians.
  • Assisted with implementing Nurse Health Advisor program to assist physicians raise key performance indicators (KPI)
  • Developed new hire training material and educated to new hires
  • Actively participated in obtaining Patient-Centered Medical Home (PCMH) accreditation for AH Medical Group.
  • Completed performance reviews and provided constructive feedback to improve skills and techniques.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Prepared, analyzed and distributed monthly reports for upper leadership and AH Medical Group providers showing KPI improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with all levels of leadership during weekly meetings.
  • Collaborated with AIT to develop report that captures performance productivity, payor history and behavior, and referral turn around times.

Education

Bachelor of Science - Nursing

Florida State University
Tallahassee, FL
05-2021

Skills

  • Billingual - English/Spanish
  • Team leadership
  • Educator/Trainer
  • Case Management
  • Complex Problem-solving
  • Decision-making
  • Staff training and development
  • Time management
  • Goal setting
  • Customer service
  • Strategic planning

Timeline

Manager - Manage Care Team

AdventHealth
01.2023 - Current

Manager - Health Management Chronic/Complex (Virtu

AdventHealth MedicalGroup
02.2017 - 06.2021

Bachelor of Science - Nursing

Florida State University

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Nelly Patterson