Nelly Perez
Austin,TX
Summary
Results-driven bilingual account executive with 12+ years of experience driving revenue growth and delivering high-impact SaaS and cloud solutions. Demonstrated success at top-tier companies including Apple, Microsoft, and Verizon, consistently achieving outstanding outcomes across SMB, B2B, and enterprise clients. Skilled in managing full sales cycles, identifying client needs, and closing strategic deals to enhance retention, satisfaction, and long-term value.
Overview
11
11
years of professional experience
Work History
Sales Specialist
Verizon
12.2023 - Current
- Increased upsell conversion rate by 30% by identifying customer pain points and recommending tailored mobile solutions.
- Maintained top customer satisfaction metrics by delivering white-glove service across post-sale support.
- Collaborated with internal teams to resolve service issues, ensuring timely resolutions and renewals.
- Developed and deepened customer relationships to drive revenue growth.
Sales Executive
Zoho Corp.
04.2023 - 12.2023
- Conducted discovery and demo sessions to position CRM, finance, and HR cloud solutions for SMBs and mid-market clients.
- Increased sales with the execution of full sales cycle processing from initial lead prospecting through conversion and closing.
- Managed a $1.2M pipeline with 75% inbound and 25% outbound leads.
- Regularly exceeded monthly targets and contributed to a 20% YoY increase in client acquisition.
- Maintained high client engagement through follow-ups, onboarding support, and upsell opportunities.
Cloud Solutions Executive
RyanTech Inc.
06.2022 - 03.2023
- Qualified leads across education, non-profit, healthcare, and government sectors.
- Delivered product demonstrations for proprietary Microsoft Azure cybersecurity solutions.
- Collaborated with engineering teams to tailor proposals to customer cloud migration needs.
- Closed deals with a 25% faster sales cycle by streamlining proposal and technical validation steps.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
Account Executive
Microsoft
04.2021 - 06.2022
- Managed a high-volume book of business, engaging 40+ customers daily to position Microsoft 365 products.
- Prospected, negotiated, and closed SMB deals averaging $10K+ using a consultative sales approach.
- Generated leads via email campaigns and cold calls, converting at a 15% higher-than-average rate.
- Prepared custom quotes and proposals and tracked performance using Salesforce.
- Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
Lead Genius
Apple
01.2017 - 12.2019
- Led tech team in resolving complex product issues, improving repair turnaround by 30%.
- Created internal knowledge base and recognition programs, boosting team engagement and learning.
- Supported the training and onboarding new team members in technical support and customer care.
- Managed life cycle replacement of hardware and software.
Assistant Store Manager
Comcast NBC
10.2016 - 10.2017
- Hired, trained, and coached sales associates, increasing store revenue by 18%.
- Launched a customer loyalty program, leading to a 10% boost in repeat business.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Controlled operational compliance, safety, and business standards to maximize efficiency and comply with corporate policy.
Sales Expert
Apple
11.2013 - 10.2016
- Consistently exceeded sales goals by offering personalized product solutions.
- Delivered in-depth product knowledge and technical support for iOS and macOS users.
- Mentored new hires in sales process, tech troubleshooting, and customer experience.
- Drove team revenue totals by bringing in top sales numbers.
Education
HIGH SCHOOL DIPLOMA -
Marin Oaks High School
Novato, CA10.2008
Skills
- Effective Communication
- Productivity & Organization
- SaaS & Cloud Sales
- Customer Success Strategy
- Full-Cycle Sales
- Account Management
- Upselling & Cross-Selling
- Discovery & Objection Handling
- Pipeline Management
- Salesforce, Zoho CRM, Microsoft 365, Apple Ecosystem
- Bilingual - Spanish & English
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Sales Specialist
Verizon
12.2023 - Current
Sales Executive
Zoho Corp.
04.2023 - 12.2023
Cloud Solutions Executive
RyanTech Inc.
06.2022 - 03.2023
Account Executive
Microsoft
04.2021 - 06.2022
Lead Genius
Apple
01.2017 - 12.2019
Assistant Store Manager
Comcast NBC
10.2016 - 10.2017
Sales Expert
Apple
11.2013 - 10.2016
HIGH SCHOOL DIPLOMA -
Marin Oaks High School
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