Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelly Rodriguez

Hialeah,FL

Summary

Proven track record in enhancing patient experiences and boosting dental practice revenue at AC Pediatric Dentistry and Orthodontic. Skilled in insurance billing and demonstrating exceptional phone and email etiquette, I excel in multitasking and maintaining high standards of customer service. Achieved significant improvements in operational efficiency and patient satisfaction through diligent work and effective team leadership. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.

Overview

5
5
years of professional experience

Work History

Dental Receptionist

The Dental Care Group
09.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Helped patients complete necessary medical forms and documentation.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Office Manager

AC Pediatric Dentistry and Orthodontic
10.2019 - 09.2024
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.

Education

High School Diploma -

Ignacio Agramonte
Cuba
04.2011

Skills

Phone and Email Etiquette

Dental Terminology

Excellent multitasking capability

Appointment Scheduling

Incoming Call Reception

Payment Processing

Insurance Verification

Insurance Billing

Punctual and Reliable

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Dental Receptionist

The Dental Care Group
09.2024 - Current

Office Manager

AC Pediatric Dentistry and Orthodontic
10.2019 - 09.2024

High School Diploma -

Ignacio Agramonte

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