Nelly Ruguaru
Memphis
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and adapts to different responsibilities with minimal training.
Overview
22
22
years of professional experience
Work History
TELLER
MEMPHIS CITY CREDIT UNION
04.2022 - Current
- Balance cash drawer daily and resolve discrepancies to provide accurate data regarding cash flow.
- Disburse cash and checks accurately while maintaining security of cash drawers.
- Process member transactions promptly, minimizing wait times.
- Assist members with account inquiries, resolving issues promptly and professionally.
- Answer member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promote a welcoming atmosphere in the branch by greeting members warmly upon arrival and addressing them by name when possible.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated members on use of banking website and mobile apps.
- Oversaw daily operations of the vault area, maintaining a secure environment at all times.
- Executed wire transfers, stop payments and account transfers.
- Responsible for ordering money for the branch .
Toner Department
Brother
03.2021 - 03.2022
- Follow instructions and safety procedures during assembly.
- Monitor assembly line and report any issues.
- Work well with others to meet productivity goals.
- Scan units individually and weigh them, to ensure they are in the system.
- Can operate both the extractor and roller machine.
- Can reset gears when required.
- Also responsible for repairs as needed by my team.
Enforcement Agent
Maximus
03.2020 - 02.2021
- Identified appropriate community resources and provided referrals for services.
- Entered clients data into database and maintained up to date case records.
- Coordinated between various entities to manage cases.
- Took part in training to build upon developed skills set to gain better understanding of tasks and responsibilities.
- Prepared documents necessary to initiate, continue and modify public assistance.
- Obtained income, assets and financial information to determine program eligibility.
- Informed clients about legal processes and time frames.
Problem solver/packer
Amazon
09.2020 - 11.2020
- Identified defective, incorrect or missing merchandise and promptly reported to the supervisor.
- Tracked inventory, conducted cycle counts and resolved issues to maintain accurate records.
- Communicated with internal staff members and management to facilitate timely product flows.
- Prepared inventory for shipment by attaching labels or tags and executing shipment documents to facilitate delivery to proper customers.
- Removed damaged products from shipments to be processed for refund or replacements.
- Stood for extended time to perform packaging tasks to complete order fulfillment process.
- Assisted coworkers with special projects to learn new tasks.
Sales Associate and Customer Service
Stateline liquor and wine
01.2012 - 09.2020
- Assessed customer needs and upsold products and services to maximize sales.
- Ensured customer concerns, store issues and inventory requirements were relayed to the supervisors.
- Answered customer questions and addressed any issues resulting in fewer complaints.
- Worked with sales representatives to develop customer service and improve initiatives.
- Reviewed service histories to identify any issues that occurred.
- Opened and closed the store, and was responsible for counting the register till.
sales associate
PARADIES SHOPS
11.2004 - 05.2012
- Responsible for communicating with customers regarding sales on daily basis.
- Distribute merchandise to floor associates, to be restocked in correct departments.
- Ability to work independently and under pressure.
- Respond to service inquiries and coordinate resolutions with management and floor associates.
- Cover for fellow associates going on breaks and maintain drawer accuracy.
- Rotated merchandise, organized shelves and put out new stock.
cashier
MARSHALLS DEPARTMENT STORE
10.2003 - 11.2004
- Processed customer returns, answered questions about merchandise, and managed exchanges.
- Answered phone calls and routed them to their appropriate department.
- Assisted in the display of items in the store.
- Maintained the check out area and kept it clean.
- Put up signage regarding recall items and changes to store regulations.
Server/Hostess
SPAGHETTI WAREHOUSE
03.2003 - 10.2003
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverages upholding proper health standards.
- Developed and maintained positive working relationships with others to reach business goals.
- Assisted customers in order selection, recommended specific items, and ensured prompt service.
- Clean all work areas and equipment ensuring safety and hygiene.
Education
High school or equivalent - Information technology
Park View Academy
01.1999
Skills
- Cashiering (10 years)
- Host/Hostess (1 year)
- Serving Experience (1 year)
- Typing (5 years)
- POS
- Order Fulfillment
- Upselling
- Food Handling
- Inventory Control
- Cash Handling
- Shipping & Receiving
- Warehouse Experience
- Merchandising
Languages
Swahili - Fluent
Timeline
TELLER
MEMPHIS CITY CREDIT UNION
04.2022 - Current
Toner Department
Brother
03.2021 - 03.2022
Problem solver/packer
Amazon
09.2020 - 11.2020
Enforcement Agent
Maximus
03.2020 - 02.2021
Sales Associate and Customer Service
Stateline liquor and wine
01.2012 - 09.2020
sales associate
PARADIES SHOPS
11.2004 - 05.2012
cashier
MARSHALLS DEPARTMENT STORE
10.2003 - 11.2004
Server/Hostess
SPAGHETTI WAREHOUSE
03.2003 - 10.2003
High school or equivalent - Information technology
Park View Academy
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