Nelly Rutigliano

• Responsible for administering and providing advisory services on federal leave programs, workplace flexibilities, tour of duty, group life insurance, health benefits, and the Thrift Savings Plan programs
• Serves as the specialist on leave and benefits issues, including general information about retirement benefits, resolution of health benefits issues, and advises on insurance coverage options
• Resolves problems in the administration of Work Life/Employee benefits programs
• Ability to apply a wide range of HR concepts, principles, laws, regulations, and practices, to include OPM requirements, VHA-specific policy and labor organization agreements for Title 5, Hybrid T38 and full Title 38 positions regarding Work Life/Employee benefits, to include group life insurance, health benefits, and Thrift Savings Plan programs; knowledge and ability to perform a wide variety of interrelated or nonstandard procedural assignments and to resolve a wide range of problems
• Develops Work Life benefit’s program information materials (in both electronic and print formats) for employees, including fact sheets, brochures, booklets, designed to increase program awareness, participation, and employee satisfaction
• Assists supervisors in planning and conducting limited studies and analyses of the work-life needs of their employees; reviews data from feedback mechanisms, performs analyses, summarizes information, identifies trends, and makes recommendations to supervisors and facility and VISN leaders
• Plans and carries out efforts to initiate, streamline, or modify Work Life programs to optimize their usefulness in meeting employee needs
• Counsel management, employees, and beneficiaries on program coverage, options, variances in coverage, and advantages and disadvantages of benefits decisions
• Provides advice and consultation on Federal leave programs, including Family and Medical Leave Act (FMLA and PPL), Advanced Leave, Voluntary Leave Transfer Program (VLTP), Disabled Veterans Leave (DVL), Leave Without Pay (LWOP), Weather and Safety Leave, Authorized Absence (AA), etc., to all employees within the Network
• Review and approves leave program packets prior to sending to Payroll/FSC for processing
• Uses the system HR Smart to code LWOP for greater than 30 days, DVL, name change, veteran preference, service credit (leave, retirement, TSP and RIF) and benefit election actions
• Researches and resolves WLB problems
• Correcting employee records as necessary, recalculating service computation dates (retirement, leave, TSP, and RIF), verify employees are placed in the correct retirement plan as a new hire, transfer, re-instated, NAF, etc
• Provides information about creditable military service, social security entitlements and off-set, retirement options and benefits, death benefits, TSP options and life and health insurance options and elections to ensure new employees make decisions with full awareness of the federal benefits package
• Strong skills in written and oral communication techniques relating to developing and delivering various forms of correspondence to employees and managers, such as briefings and status/staff reports designed to promote understanding and acceptance of findings and/or recommendations
• Implements individual and group counseling techniques and skills to assist employees in solving problems of all scopes and complexity
• Using interviewing, analytical and research techniques to conduct or respond to fact findings and to recommend solutions as a Work Life/Employee benefits subject matter expert
• VA Southeast Network (VISN 7) Human Resources Office
• WLB Supervisory (Rotation as needed) Assumes daily supervisory duties as acting supervisor as needed
• Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
• Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
• Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
• Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
• Enhanced understanding of benefit offerings with effective communication materials and presentations.
• Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
• Organized annual benefits fairs to educate employees on their options and encourage informed choices.
• Developed training materials for HR staff on benefits administration, elevating departmental knowledge and efficiency.
• Facilitated smoother onboarding experiences by integrating benefits orientation into new hire process.
• Streamlined benefits enrollment process, reducing paperwork and improving employee experience.

• General administrative and clerical support
• Assist HR Specialists and HR Assistants
• Assist the Senior Strategic Business Partner
• Prepare letters and documents
• Receive and sort mail and deliveries
• Upload documents into eOPF
• Assist employees by providing documentation requested (SF 50, FMLA Forms, Benefits Forms…)
• Provide the contact information for the Leave/Benefits Specialists by Campus
• Direct employees, customer and patients to correct destination
• Requests files from National Archives
• Assist employees with the request of Estimated Earnings for their Military Buy Back
• Assist EEO/OGC with request
• Complete PSFL for SSBP Signature
• Prepare AA Request Memo for Union Members for SSBP signature
• Provide Retirement Services information to employees
• Work with EOPF, HR Smart, Vista
• TMS Point of Contact
• Perform excellent customer service to employees and customers
• Organize meeting and travel arrangements
• Maintain office standard procedures for efficient workflow
• Implement and maintain office systems
• Review and recognize urgent inquiries to the Senior Strategic Business Partner for immediate action when needed
• Maintain databases
• Assist future employees with onboarding package as needed
• Other duties as assigned
• Performed clerical organization, answered phones and filed documentation for program manager.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
• Developed strong relationships with vendors and partners to ensure timely delivery of goods/services necessary for program success.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Increased customer service success rates by quickly resolving issues.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.

• Review FMLA, LWOP, ASL, VLTP paperwork with employee
• Once reviewed is sent to service and then up the chain of command for APPROVAL
• Assist employees in filling out the paperwork for their benefits packages
• Address employee inquiries about their insurance benefits
• Explain the various benefit options to new employees
• Discuss the different Health Insurances with employees
• Assist employees with TSP, FEHB, Beneficiary Forms, FEGLI
• Process DVL for new employees that are 30% Service Connected or more
• Process Life Insurance, FEHB, TSP
• Fill out 2810 and send to HealthCare Carriers
• Assist employees with the request of Estimated Earnings for their Military Buy Back
• Prepare Open Season Fair – Contacting Healthcare Carriers as well as Providing support when they are here
• Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software
• Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
• Interpret and explain human resources policies, procedures, laws, standards, or regulations
• Hire employees and process hiring-related paperwork
• Plan and conduct new employee orientation
• Develop or implement recruiting strategies to meet current or anticipated staffing needs
• Advise management on organizing, preparing, or implementing recruiting or retention programs
• Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate
• Review employment applications and job orders to match applicants with job requirements
• Conduct reference or background checks on job applicants
• Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed
• Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms
• Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes
• Work with USA Staffing, Web HR, Eopf, HR Smart
• Staffing Specialist to PT Care Service Nursing Service in NY, St Albans and BK Campus

Considered an expert Novice in the use of Veterans Health Info and Technology Architecture (VISTA) to access information in the medical center computer system

• Assist several staff members of various grade levels in trouble shooting VISTA, CPRS, KIOSK, GUI, ICB, ECAR, VARR, and PIV
• Perform administrative and clerical duties but not limited to coordination of correspondence reports and inquiries for administrative officers and chiefs
• Scheduled specialized appointments with other specialized units within the healthcare system
• Prepare and submitted Timecards for Service
• Operate office equipment
• Arrange Resident Orientation, and welcoming package to distribute
• PIV Manager duties
• Web HR
• TMS Point of Contact
• ISO Trusted Agent/PKI
• Coordinate patient care plans into patient care actions for specialty clinics or where as needed
• Ability to work independently in various areas
• Perform front desk duties that include but limited to, filing, typing, entering patient data, maintaining and reviewing patient records, preparing any necessary forms for tests, and completing forms necessary
• Receives, screens and manages telephone calls, visitors, refers callers to their appropriate individual or services
• Determined patient care needs, addressed any questions or complaints, provide patients with guidance and initiate a plan for patient care needs
• Personally, handled administrative duties and inquiries that do not require the attention of professional staff
• Assist Patients in contacting volunteer services, social work services, and escort services as needed
• Reviewed and separated incoming, outgoing mail, and medical records for correspondence
• Review and recognize urgent inquiries to professional staff for immediate action when needed
• Monitor and Manage recalls for clinic assigned
• Vet-link Kiosk knowledge (helped patients understand the kiosk)
• Perform excellent customer service to patients
• Generated EARR reports for open encounters in clinics
• Maintained and updated any patient to correct primary care physician
• Review Clinic Consults and schedule accordingly as per scheduling guidance
• Review Performance Appraisals, Proficiencies and ECF’s
• Liaison between Surgery Department and SUNY DOWNSTATE Residency Program
• Implement and maintain office systems
• Manage Over Booked Appointments for Surgery Clinics
• Primary Liaison between Surgery Clinics and Central Scheduling
• Cancellation and Rescheduling of appointments
• ADPAC Duties (Limited)
• Utilized day by day motivational skills to help guide patients with any obstacles or challenges
• Maintained office standard procedures for efficient workflow
• Maintained physician’s schedules and calendar
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel file
• Scheduled appointments and conducted follow-up calls to patients
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.

• Assistant to the ACOS of Special Emphasis Program/QM
• Prepare Timecards for Service
• Primary liaison between ACOS and VA Research & Development
• Provide support to VIST, BROS, WVPM
• ADPAC
• PIV Manager duties
• LMS Point of Contact
• ISO Trusted Agent/PKI
• Prepare and manage correspondence, reports and documents
• Review Performance Appraisal before Chief sat with employees
• Organize and coordinate meetings, conferences, travel arrangements
• Take, type and distribute minutes of meetings
• Implement and maintain office systems
• Maintain schedules and calendars
• Arrange and confirm appointments
• Handle incoming mail and other material
• Set up and maintain filing systems
• Set up work procedures
• Collate information
• Maintain databases
• Communicate verbally and in writing to answer inquiries and provide information
• Liaison with internal and external contacts
• Coordinate the flow of information both internally and externally
• Operate office equipment
• Manage office space

• Advise students on issues such as course selection, progress toward graduation, and career decisions
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
• Review files, records, and other documents to obtain information to respond to requests
• Provide support to the VA Officer and Registrar
• Provided exceptional customer service, addressing inquiries promptly and professionally.
• Streamlined data entry processes, resulting in more efficient workflow within the department.
• Contributed to a positive work environment through proactive problem-solving and adaptability under pressure.
• Collected, arranged, and input information into database system.

• Assist with periodic maintenance inspections
• Assist with daily maintenance of the ship
• Prepare equipment for ships’ deployment
• Assist with Submarine docking on the pier or aside the ship
• Driving personnel to Naval Hospital/Base Offices
• Demonstrated flexibility when assigned additional or unexpected responsibilities during shifts at sea or in port.
• Maintained clean and organized workspaces to ensure a safe and efficient working environment for the crew.
• Contributed to overall ship security by conducting routine patrols around the deck and reporting any suspicious activities or potential threats.
• Enhanced deck safety by conducting regular maintenance checks and repairs on equipment.
• Assisted with emergency drills and procedures, enhancing overall preparedness for potential incidents at sea.
• Supported smooth docking processes by handling lines, fenders, and anchors effectively during port arrivals and departures.