Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Nelly Smith

San Antonio ,Tx

Summary

Customer-focused professional with over a decade of experience in customer service and sales. Proficient in developing strong client relationships and delivering exceptional service. Skilled and dedicated to continuous learning and personal development. Fluent in Spanish, with a proven track record of adapting to various roles and responsibilities, from sales and training to customer service and management. Seeking a position where I can leverage my background to contribute to team success and growth.

Overview

15
15
years of professional experience

Work History

Career Break / Personal Development

08.2016 - 11.2024
  • Dedicated time to personal health and wellbeing, including regular exercise and mindfulness practices
  • Engaged in continuous learning and self-improvement, ensuring to stay updated with industry trends
  • Successfully completed several online courses in the IT field, enhancing technical knowledge and skills

Sales Representative

State Farm Mutual Automobile Insurance Company
09.2015 - 07.2016
  • Provided personalized service by understanding clients' changing insurance needs and selling life, health, and disability insurance products
  • Successfully increased client referrals by 20% through strategic approaches, including mailings, phone solicitation, and community presentations
  • Developed protection plans tailored to clients' needs, calculating and quoting competitive rates for immediate and long-term coverage
  • Obtained underwriting approval and completed the coverage process, delivering policies and planning follow-up visits
  • Delivered ongoing service by handling direct deposit forms, processing changes in beneficiaries, and managing policy loan applications
  • Continuously updated job knowledge through educational opportunities, reading professional publications, and engaging with professional organizations

Certified Trainer

MW Cleaners
05.2013 - 03.2014
  • Offered friendly and fast customer service in a high-paced environment
  • Assumed manager's duties when the manager was absent
  • Duties included cash audits, inventory, and handling customer issues
  • Trained new employees on the computer system and company's policies and procedures

Cake Decorator

H.E.B. Grocery Co
12.2011 - 12.2012
  • Assisted customers with custom orders and also assisted with any customer issues
  • Checked the quantity and quality of received products
  • Cleaned and maintained display cases and equipment
  • Cleaned and prepared various foods for cooking or serving
  • Ensured minimal product shrink and coordinated secondary usage of products
  • Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events
  • Portioned and wrapped food
  • Stocked and rotated products, stocked supplies, and paper goods in a timely manner
  • Transferred supplies and equipment between storage and work areas
  • Assisted customers and handled all customer issues

Assistant Manager

D & M Cleaners
05.2010 - 11.2011
  • Handled day-to-day operations including all back-office operations, scheduling, and inventory audits
  • Promoted to assistant manager in 6 months

Customer Service Representative

Convergys Emea Ltd
06.2009 - 06.2010
  • Supported and provided service to customers via phones and e-mail
  • Resolved problems by clarifying issues and provided alternative solutions, and escalated unresolved problems
  • Managed and maintained call center database
  • Sold additional services by recognizing opportunities to up-sell accounts and explained new features and benefits

Education

Basic Courses -

DeVry University
03.2023

High School Diploma -

Edinburg North High School
Edinburg, TX
06.2009

Skills

  • Customer Service
  • Sales
  • Training & Development
  • Inventory Management
  • Problem Solving
  • Communication Skills

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Career Break / Personal Development

08.2016 - 11.2024

Sales Representative

State Farm Mutual Automobile Insurance Company
09.2015 - 07.2016

Certified Trainer

MW Cleaners
05.2013 - 03.2014

Cake Decorator

H.E.B. Grocery Co
12.2011 - 12.2012

Assistant Manager

D & M Cleaners
05.2010 - 11.2011

Customer Service Representative

Convergys Emea Ltd
06.2009 - 06.2010

High School Diploma -

Edinburg North High School

Basic Courses -

DeVry University

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Nelly Smith