Proven leader in enhancing team performance and customer satisfaction at Highlandtown Market, adept at task delegation and problem-solving. Excelled in maintaining high sanitation standards and efficient supply inventory management, contributing to significant quality improvements. Skilled in staff training and development, ensuring safety and compliance while fostering a collaborative work environment.
Hi, I’m
Nelly Thomas
Baltimore,MD
Summary
Overview
9
years of professional experience
Work History
Pioneer Inc
Cleaning Team Leader
04.2022 - 08.2024
Job overview
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Optimized staff deployment by strategically assigning tasks based on individual competencies and workload balance.
Highlandtown Market
Cashier Team Lead
09.2016 - 11.2020
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
Fort Worthington Elementary School
School Bus Monitor
08.2015 - 05.2016
Job overview
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Assisted juvenile passengers in crossing roadway safely.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Enhanced student safety by efficiently monitoring and addressing any behavioral issues during bus rides.
- Checked to make sure students boarded correct bus, particularly for younger children.
Education
Spring Valley H.SUpstate NY
Basic Education from Regular Classes
05.1996
University Overview
Skills
- Workload prioritization
- Waste disposal
- Health and safety compliance
- Chemical Handling
- Task Delegation
- Quality improvements
- Customer Service
- Cleaning and sanitation
- Customer service-focused
- Vacuuming and sweeping
- Cleaning bathrooms
- Staff Training and Development
- Task assignment
- Window Cleaning
- Dusting furniture
- Sanitation Standards
- Customer Relationship Management
- Ordering cleaning supplies
- Supply Inventory Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Team Collaboration
- Creative Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team Guidance and Motivation
- Work Inspection
- Complaints Handling
- Safety Protocols
- Self Motivation
- Professionalism
- Safety Equipment
- Furniture Cleaning
I'm a bilingual, I speak, read and write Spanish and English
I'm a bilingual, I speak, read and write Spanish and English
I am responsible, I also make sure to be on time, friendly, lovely, respectful, team worker and willing to learn new things
Timeline
Cleaning Team Leader
Pioneer Inc
04.2022 - 08.2024
Cashier Team Lead
Highlandtown Market
09.2016 - 11.2020
School Bus Monitor
Fort Worthington Elementary School
08.2015 - 05.2016
Spring Valley H.S
Basic Education from Regular Classes
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