Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nelly Zolotov

Bethel Park,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Experience in aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dependable housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality care of commercial offices services. Highly organized and team-driven with strong customer satisfaction focus. Organized caretaker possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large private properties and some office buildings.

Overview

25
25
years of professional experience

Work History

Costumer Service Representative

Corporate Air LLC, FBO
Bethel Park, PA
05.2021 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, special order requests.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Provided ongoing guest service.
  • Welcomed, greeted and assisted guests in high-traffic store.
  • Entered orders into windows computer database system.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Maintained clean and orderly checkout areas by dusting/sanitizing coffee tables, front desk, wiping down surfaces.
  • Communicated professionally and pleasantly with colleagues and clients.
  • Responded proactively and positively to rapid change.

Housekeeper

Self-employeed
Bethel Park, PA
01.2001 - 01.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Three years of experience on cleaning commercial offices.
  • Waxed and polished wood floors and other woodwork.
  • Operated with different types of vacuum cleaners.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Verified cleanliness and organization of storage areas and carts.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Documented and reported necessary facility and building repairs observed.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Engaged with clients on their needs and requests amenities to promote overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.

Event Photographer/Portrait Photographer

Picture People Studio/ Self Employed
Bethel Park, PA
01.2007 - 01.2011
  • Completed complex photo shoots at indoor and outdoor venues.
  • Adjusted, modified and networked photos using digital and computer manipulative applications.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Digitally edited photos to enhance appearance.
  • Photographed high-quality images for various print and digital projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Experimented with different lighting effects to deliver unique images.
  • Produced album publicity photo sessions for artists.
  • Selected and set up appropriate props, backdrops and lighting.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.

Education

Associate of Arts - Graphic Design/Photography

CCAC Community College
Pittsburgh, PA

Skills

  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • CRM Software
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Team-Oriented and Cooperative
  • Cultural Awareness and Sensitivity
  • Promoting Brand and Company Identity
  • Invoice Preparation and Processing
  • Billing Adjustments and Refunds
  • Inbound and Outbound Calling
  • Supply Replenishment
  • Detail-Oriented
  • Polishing and Dusting
  • Storage Area Management
  • Trash Collection and Disposal
  • Verbal and Written Communication
  • Service-Oriented
  • Multitasking and Prioritizing
  • Inventory Control
  • Cart Stocking and Organization
  • Floor Cleaning, Polishing and Waxing
  • Room and Public Space Cleaning
  • Wall and Ceiling Cleaning
  • Guest Service and Support
  • Rug and Carpet Cleaning
  • Microsoft Office
  • Work Planning and Organization
  • Staff Training
  • Linen Cleaning and Storage
  • Meeting Room Preparation
  • Lost and Found Management
  • Data Entry
  • Chandelier and Light Fixture Cleaning
  • Residential Cleaning
  • Commercial Equipment Operation
  • Electronic Communication
  • Customer Inquiry and Response
  • Damage and Theft Reporting
  • Window Blind Dusting
  • Restroom Servicing
  • Stain Removal
  • Kitchen Cleaning and Dishwashing
  • Deep Cleaning Protocols
  • Creative Thinking
  • Computer-Based Drawing
  • Layout Design
  • Idea Visualization and Brainstorming
  • Originality and Creativity
  • Website Design
  • Adobe Systems Software
  • Decision Making
  • Critical Thinking
  • Image Editing
  • Adobe Creative Suite
  • Customer Service
  • Photo Shoots
  • Digital Photography
  • Color Correction
  • Creative Lighting
  • Client Scheduling
  • Sales and Marketing
  • Curriculum writing
  • Project Management
  • Volunteer Recruitment
  • Teamwork and Collaboration
  • Team builder
  • Organization and Time Management
  • Multitasking Abilities
  • Interpersonal Communication
  • Analytical and Critical Thinking
  • Dependable and Responsible

Languages

Russian
Native or Bilingual
Ukrainian
Native or Bilingual

Timeline

Costumer Service Representative

Corporate Air LLC, FBO
05.2021 - 02.2022

Event Photographer/Portrait Photographer

Picture People Studio/ Self Employed
01.2007 - 01.2011

Housekeeper

Self-employeed
01.2001 - 01.2021

Associate of Arts - Graphic Design/Photography

CCAC Community College

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