Nelly Angelina Cano-Salazar
West Valley City
Summary
Dedicated customer service professional with strong multitasking abilities in fast-paced environments. Proven track record of collaborating effectively within teams to achieve both personal and organizational objectives. Bilingual in Spanish, enhancing communication with diverse clientele. I am ready to maximize my abilities and skills to achieve company goals and success..
Overview
5
5
years of professional experience
Work History
Warehouse associates
Advance Auto Parts
Salt Lake City
10.2023 - Current
- Communicated effectively with team members on matters related to work assignments.
- Collaborated with team members to fulfill customer orders accurately and timely.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Followed safety protocols during all operational tasks to minimize workplace hazards.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Order Fulfillment Associate
LDS Distribution Center
10.2022 - 12.2022
- Followed procedures at all times for personal and team safety.
- Followed procedures for control and distribution of completed products in line with shipment plans.
- Prepared domestic and international shipments for transportation.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Selected and filled orders from stock to fulfill customer requirements.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Trained new associates on basic and advanced shipment procedures.
Cashier Assistant
Popeyes
03.2022 - 09.2022
- Ran the drive threw service, taking orders and payments.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Helped clients transport large or bulky items into vehicles.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Met customer needs through polite, friendly and attentive service.
- Operated cash register to record transactions accurately and efficiently.
- Retrieved items for customers and verified prices.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Trained new cashier team members in customer service and money handling processes.
- Used POS system to enter orders, process payments and issue receipts.
Sandwich Artist
Subway
07.2021 - 01.2022
- Monitored inventory and requisitioned low-stock items.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Assisted customers in choosing menu items by providing food complementing information.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Executed sandwich artistry duties with very low occurrence of errors.
- Prepared salads, soups and sandwiches for customers.
- Greeted guests, promoted specials, and took orders.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Cashier
Walmart
12.2020 - 06.2021
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers complete purchases, locate items, and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Stocker
Walmart
11.2020 - 12.2020
- Answered customer questions and provided detailed product information.
- Updated merchandise pricing to match new values and special promotional rates.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Education
High School Diploma -
Taylorsville High School
Taylorsville, UT06.2023
Skills
- Fluent in Spanish
- Fast learner
- Punctual and reliable
- Team player
- Responsible
- Excellent customer service skills
- Effective listener
- Empathetic
- Clear communication skills
- Attentiveness
- Self-motivated
- Adapt quickly to changes
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Problem-solving
Languages
5
Languages
Spanish
Professional
Timeline
Warehouse associates
Advance Auto Parts
10.2023 - Current
Order Fulfillment Associate
LDS Distribution Center
10.2022 - 12.2022
Cashier Assistant
Popeyes
03.2022 - 09.2022
Sandwich Artist
Subway
07.2021 - 01.2022
Cashier
Walmart
12.2020 - 06.2021
Stocker
Walmart
11.2020 - 12.2020
High School Diploma -
Taylorsville High School
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