Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nelly Cruz-Feliciano

Auburndale,FL

Summary

Admission Advisor at Post University with proven success in student engagement and enrollment. Strong communication and data management skills drive student retention through effective relationship building. Leadership abilities promote collaboration, delivering personalized experiences for prospective students.

Overview

20
20
years of professional experience

Work History

Admission Advisor ADP/Team Mentor

Post University
Waterbury, CT
10.2021 - Current
  • Conduct Professional College Advisory Sessions (PCAS) via telephone and text messaging to help prospective students identify their interests and choose a degree program that fits each student’s personal and career goals.
  • Promptly and courteously respond to student inquiries regarding Post University and our program offerings.
  • Data entry of student enrollment information to ensure full and proper documentation.
  • Follow up with prospective students, applicants, and record results in the database to ensure excellent customer service throughout enrollment.
  • Participate in diverse student registration and development activities to promote inclusivity and student success.
  • Work with academic advising and faculty to identify students with academic problems, and strive to overcome these issues to promote student success and retention, and coordinate discipline issues with student services.
  • Meet, and ideally exceed, established team and individual enrollment goals.
  • Participate in weekly team and floor-wide meetings to address best sales practices and strategies.
  • Understand all applicable policies, procedures, regulations, and laws regarding higher education enrollment.
  • Foster the university culture to make it personal by working cross-functionally across the university and enhancing the culture of collaboration and respect among all faculty, associates, and students.

Clerical/Receptionist

New York GI Center
Bronx, NY
06.2018 - 07.2020
  • Answer telephones and direct calls to appropriate staff.
  • Confirm patient procedures appointment.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Operate office equipment, such as copy machines, fax.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Receive and route messages or documents, to appropriate staff.
  • Compile and record medical charts, reports, or correspondence, using office computer.
  • Transmit correspondence or medical records by mail, e-mail.
  • Open/closed office.

Receptionist/Office Manager

Gastroenterology of the Bronx
Bronx, NY
08.2015 - 11.2018
  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, procedures, or medical consultations.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Complete insurance or other claim forms.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Receive and route messages or documents, to appropriate staff.
  • Compile and record medical charts, reports, or correspondence, using office computer.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Maintain medical records and correspondence files.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills and keeping financial records.
  • Input patients procedures report into each patient chart.
  • Arrange hospital procedures for patients if necessary.

Receptionist/Supervisor Assistant

Springfield Technical Community College
Springfield, MA
05.2005 - 05.2011
  • Operate the telephone switchboard to answer, screen, or forward calls, provide information, take messages, or schedule appointments for the office director.
  • Greet persons entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
  • Transmit information or documents to customers using a computer, mail, or facsimile machine.
  • Manage and alleviate concerns raised by students or public
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Provide information about establishments, such as the location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Receive payment, and record receipts for services.
  • Schedule appointments, and maintain and update appointment calendars for office directors.
  • Analyze data to determine answers to questions from students, or members of the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Take orders for merchandise or materials, and send them to the proper departments to be filled.
  • Enroll individuals to participate in programs, and notify them of their acceptance.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products, or services.
  • Schedule space or equipment for special programs, and prepare lists of participants.
  • Perform duties, such as taking care of plants, or straightening magazines, to maintain the lobby or reception area.
  • Conduct tours or deliver talks describing the features of public facilities, such as a historic site or national park.
  • Process students' IDs, open/close the office, and manage and supervise the office.

Education

Associate - LAW ENFORCEMENT

STCC
Springfield, MA
05.2011

Associate - OFFICE INFORMATIONAL AND TECHNOLOGY

STCC
Springfield, MA
03.2008

Skills

  • Receptionist and customer service
  • Desktop publishing
  • Time management
  • Bilingual communication (Spanish/English)
  • Effective communication
  • HIPAA knowledge
  • Organizational skills
  • Multitasking abilities
  • Detail-oriented approach
  • Leadership capabilities
  • Sales expertise
  • Scheduling proficiency
  • Medical office experience
  • Phone etiquette
  • Office administration experience
  • College advisory services
  • Student engagement strategies
  • Admissions processes knowledge

Accomplishments

  • Team Mentoring

Timeline

Admission Advisor ADP/Team Mentor

Post University
10.2021 - Current

Clerical/Receptionist

New York GI Center
06.2018 - 07.2020

Receptionist/Office Manager

Gastroenterology of the Bronx
08.2015 - 11.2018

Receptionist/Supervisor Assistant

Springfield Technical Community College
05.2005 - 05.2011

Associate - LAW ENFORCEMENT

STCC

Associate - OFFICE INFORMATIONAL AND TECHNOLOGY

STCC

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