Nelly Rocio Yahney
Coral Springs
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
16
16
years of professional experience
Work History
Receptionist/Sales Assistant
Winebow Imports
02.2024 - Current
- Responsible for maintaining and assisting in all needs for the executive office team
- Maintain Outlook calendar for Supplier visits, employee vacation time
- Liaison between suppliers, sales and brand management
- Perform daily requests for ordering samples throughout the entire state of florida
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Receptionist/Marketing Assistant
Universal Property and Casualty Homeowners Ins.
11.2021 - Current
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greet employees
- Assist in order office supplies
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Medical Front Office Assistant
Pannu Laser and Vision Institute
09.2020 - 11.2021
- Responsible for all front office duties, primarily focusing on customer service and overall client satisfaction. These duties include but are not limited to:
- Responsible for collecting and taking client payments
- Verifying Client insurances
- Obtain and request referrals
- Scheduling appoints for procedures in three office locations
- Maintaining multiple Doctors schedules
- Reviewed and updated customer information in database for accuracy.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Administrative Assistant/Community Liaison
Charter Schools USA
08.2015 - 01.2020
- Responsible for parent/teacher involvement within our school. Coordinate fundraising events to raise financial capital for the enhancement of school's structures and programs.
- Responsible for planning school related functions, book fairs, Spring Festival, Family nights
- Set-up vision/hearing and other medical services to ensure school is following all state regulations
- Work with outside organizations to ensure enrichment programs are in place
- Coordinate with city of Tamarac to ensure all events comply with counties timelines and rules
- Conduct monthly meeting to inform PTC of upcoming events and coordinate volunteers
Customer Service Internet Specialist
Johali Medical
06.2014 - 01.2015
- Job duties entailed preparing detailed proposals of generic medications for Caribbean based clients
- Client development/ customer relations
- Organized files, developed spreadsheets
- Priced, filled and shipped pharmaceuticals
- Researched alternatives for generic brands for best options available
Administrative Assistant
Feit Management
09.2012 - 03.2013
- Helped with the day-to-day operations for this property management company. Duties included but were not limited to:
- Answer, screen and transferred inbound phone calls
- Organized files, developed spreadsheets
- Resolve administrative problems and inquiries
- Prepare and modify documents including correspondence, reports, drafts, memos, and emails
Tasting/Marketing Coordinator
Grand Cru Marketing
07.2009 - 09.2012
- Responsible for scheduling tasting specialists for weekly events for major Florida alcoholic beverage distributors
- Conducted in-store samplings for various products at all major retailers
- Built brand awareness by engaging consumers, educating them on brand highlights through gorilla marketing promotions
- Worked with store staff to ensure sufficient product inventory for demos and ensure excellent product merchandising
- Top producer in achieving sales goals and quotas
Education
Associate of Arts - primary focus in education
Broward College
Coconut Creek, FL01.2009
Skills
- Microsoft office- Power Point, Excel, Outlook, OneDrive
- Bi-Lingual-English/Spanish
- Organization skills
- Time management
- Telephone skills
- Data entry
- Office administration
- Administrative support
- Schedule management
- Relationship building
- Conflict resolution
- Office supply management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/Sales Assistant
Winebow Imports
02.2024 - Current
Receptionist/Marketing Assistant
Universal Property and Casualty Homeowners Ins.
11.2021 - Current
Medical Front Office Assistant
Pannu Laser and Vision Institute
09.2020 - 11.2021
Administrative Assistant/Community Liaison
Charter Schools USA
08.2015 - 01.2020
Customer Service Internet Specialist
Johali Medical
06.2014 - 01.2015
Administrative Assistant
Feit Management
09.2012 - 03.2013
Tasting/Marketing Coordinator
Grand Cru Marketing
07.2009 - 09.2012
Associate of Arts - primary focus in education
Broward College
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