Nelly Rose Saturno
Orlando,USA
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Student Finance Advisor
Ultimate Medical Academy Online Operations
Clearwater, FL
11.2024 - Current
- Compiled data from various sources to generate reports on student enrollment trends and financial aid distributions.
- Counseled students on student loan eligibility requirements and assisted with the completion of loan applications.
- Maintained up-to-date knowledge of current state, federal, institutional, and private funding resources available to students.
- Guided client decisions based on tax or other financial benefits to help each reach desired goals.
- Resolved student inquiries related to billing statements, tuition payments, refunds, and financial aid awards.
- Responded promptly to customer inquiries via phone or email concerning any issues related to their finances at the academy.
- Analyzed financial aid award packages for appropriateness based on individual student needs.
- Participated in training sessions conducted by external vendors providing services related to student finance.
- Attended conferences focused on topics related to higher education finance including best practices for awarding aid packages.
- Monitored changes in legislation that affect student finance programs such as FAFSA updates or new loan options.
- Reviewed student records for accuracy and completeness of required documentation prior to disbursement of funds.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided customer service and technical support to customers via phone, email, and chat.
- Analyzed operating system or application log files regularly to verify proper system performance.
- Reviewed incoming documents for completeness prior to processing them through the system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager
Cafe De Paris
Orlando, US
01.2017 - Current
- Delegated work to staff, setting priorities and goals.
- Led a team of employees, ensuring high productivity, and excellent customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Established processes to ensure efficient workflow throughout the organization.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and trained new employees to meet job requirements.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Maintained records of daily transactions and prepared reports for management review.
- Coordinated staff schedules, balancing workload and ensuring adequate coverage during peak times.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Greeted guests with pleasant smile and superior customer service.
- Addressed customer complaints promptly and professionally.
- Facilitated efficient communication between kitchen staff and front-of-house teams.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Transported trash to dumpster, properly disposing of expired food items.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Prepared workstations with ingredients and tools to increase efficiency.
- Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
- Cleaned and sanitized frequently to maintain health code standards.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Cleaned and sanitized utensils, dishes or silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Monitored food temperature during storage and preparation to adhere to food safety standards.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Monitored temperatures of prepared food and cold-storage areas.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Assisted in the preparation of all menu items, including salads, appetizers, and entrees.
- Maintained an organized workstation, ensuring tools and ingredients are readily available.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Inspected dining area prior to opening for any maintenance issues requiring attention.
- Distributed food to waiters and waitresses to serve customers.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Received, rotated and replenished kitchen stock for team members.
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Followed recipes and customer requests to prepare meals.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
Cashier
Fusion Bistro Sushi and Sake Bar
Orlando, US
12.2016 - 05.2018
- Greeted customers and answered their questions about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Checked personal identifications during alcohol and tobacco sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
Admin Coordinator
Pacific Trading Co. Ltd
Saipan, US
09.2016 - 12.2016
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Help put in ideas for the upcoming events.
- Computed balances, totals, or commissions to support the accounting team.
- Monitored inventory levels and ordered additional supplies as needed.
- Organized team events to promote a positive work environment.
- Maintained calendars of upcoming events, meetings and deadlines.
- Analyzed financial activities of department to share budgetary input with managers.
- Coordinated with other departments to ensure projects were completed on time and within budget.
Host/Server/ reservations agent
Pacific Island Club
Saipan, US
11.2013 - 07.2016
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Processed payments from customers using a POS system.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Answered phones promptly to record and confirm reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Monitored dining area to assess server capacity and estimate wait times.
- Took reservations over phone and in person.
- Greeted customers, answered questions and recommended specials to increase profits.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Took beverage orders and served drinks during peak meal times.
- Received and recorded patrons' dining reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Assisted servers in seating guests by escorting them to their tables.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Performed light administrative duties such as filing documents and taking messages.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Served food and beverages to patrons and confirmed complete orders.
Summer Job Internship
Joeten Kiyu Library
Saipan, US
06.2014 - 07.2014
- Provided instruction on how to use library resources such as computers and databases.
- Maintained complete and accurate records of library transactions.
- Organized library media supplies, main catalog, special equipment and permanent records.
- Monitored overdue items and enforced borrowing policies.
- Replaced worn labels and barcodes to keep materials in good physical condition.
- Provided technical support for computer systems used in the library.
- Managed and monitored technology resources and materials.
- Inspected collection and discarded outdated or worn books and resources.
Waitress
Casa Urashima
Saipan, US
01.2011 - 10.2011
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served alcoholic beverages responsibly in accordance with state laws.
- Presented menus and answered questions regarding items.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Replenished beverages when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
- Set up tables in between patrons to reduce wait times.
- Participated in team meetings to discuss new menu items or changes in policy.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in seating guests at tables or booths.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Presented food and beverages to guests at tables.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Science - Cybersecurity
University of Phoenix
Tempe, AZ10-2027
High school diploma -
Saipan Southern High School
Saipan, MP07.2014
Skills
- Inventory control
- Supervising experience
- Financial aid expertise
- Documentation management
- Active listening
- Strong communication skills
- Regulatory compliance awareness
- Organizational growth
- Health department compliance
- Event preparation
- Customer engagement
- Operational efficiency
- Employee scheduling
- Recipe cooking
- Social media marketing
- Coffee shop operations
- Hiring and training employees
- Scheduling
- Health and safety regulations
- Cafe inventory
- Staff management
- Customer experience management
- Barista skills
- Reception oversight
- Documentation and reporting
- File organization
- Data entry
- Office equipment maintenance
- Client relations
- Confidential document control
- Administrative support
Certification
- Foundations of Cybersecurity
Languages
English
Native/ Bilingual
Tagalog
Professional
References
References available upon request.
Timeline
Student Finance Advisor
Ultimate Medical Academy Online Operations
11.2024 - Current
Manager
Cafe De Paris
01.2017 - Current
Cashier
Fusion Bistro Sushi and Sake Bar
12.2016 - 05.2018
Admin Coordinator
Pacific Trading Co. Ltd
09.2016 - 12.2016
Summer Job Internship
Joeten Kiyu Library
06.2014 - 07.2014
Host/Server/ reservations agent
Pacific Island Club
11.2013 - 07.2016
Waitress
Casa Urashima
01.2011 - 10.2011
- Foundations of Cybersecurity
Bachelor of Science - Cybersecurity
University of Phoenix
High school diploma -
Saipan Southern High School
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