Summary
Overview
Work History
Education
Skills
Timeline
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Nellysa Gaspar

Longwood,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

Allegiant
09.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Communicated with clients regarding account services, statements, and balances.
  • Addressed customer account discrepancies and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Food and Beverage Server

Universal Orlando Resort
01.2023 - 08.2023
  • Preparing meals and beverages, using a cash register, setting up and taking down workspaces, and upholding functionality and cleanliness
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.
  • Adhered to health and safety standards while handling food and beverages.
  • Greeted guests warmly to foster welcoming environment.

Assitant Teacher

StarChild Academy
05.2022 - 01.2023
  • Setting schedules and routines, feeding, changing diapers, and cleaning rooms and toys.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.

Team Member

Chick-fil-A
08.2021 - 10.2021
  • Preparing meals and beverages, using a cash register, setting up and taking down workspaces, and upholding functionality and cleanliness
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Team Member

Arby's
05.2020 - 10.2020
  • Preparing meals and beverages, using a cash register, setting up and taking down workspaces, and upholding functionality and cleanliness
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.

Education

High school diploma -

Lake Mary High School
Lake Mary, FL
05.2022

Skills

  • Cashiering
  • Food Preparation
  • Cash Handling
  • Cleaning Experience
  • Childcare
  • Toddler Care
  • Early Childhood Education
  • Customer Service
  • Problem Resolution
  • Empathetic and Genuine

Timeline

Customer Service Agent

Allegiant
09.2023 - Current

Food and Beverage Server

Universal Orlando Resort
01.2023 - 08.2023

Assitant Teacher

StarChild Academy
05.2022 - 01.2023

Team Member

Chick-fil-A
08.2021 - 10.2021

Team Member

Arby's
05.2020 - 10.2020

High school diploma -

Lake Mary High School

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Nellysa Gaspar