JANELLE SAETURN
Tracy,CA
Summary
Highly motivated and dedicated professional looking to obtain a challenging position in which my skills will be an asset to the company. Skilled in communication, multitasking, and problem-solving, with a proven track record of success in customer service and operations roles. With expertise in anticipating professional needs and proactively identifying and resolving problems. Confident in the ability to collaborate with cross functional teams to solve complex, high-stakes problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
In Home Supportive Services
07.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Dispatcher
UNIFIED DELIVERY & LOGISTICS
03.2023 - 11.2023
- Providing customer service and address customer concerns and questions, maintaining in-depth knowledge of company policies to minimize need to redirect calls
- Locate/research information using multiple systems/technologies
- Creating and managing detailed logs requests and necessary assignments (type of order, time, location, etc.)
- Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
Warehouse Operational Administrator
BEST BUY
10.2020 - 02.2023
- Enters, verifies, maintains, and corrects data on computer or hand-held scanning device
- Uses Microsoft Office programs, Workforce Management System programs, order management systems, and various web applications
- Completes DDC reports. This includes detention logs, product audits, receiving variance logs, trailer shipping logs
- Communicating daily through emails and phone with warehouses, stores, and customers to coordinate product movement, customers order, etc
- Verifies, maintains, and audits issue tracker entries concerning vendor appointments, shipment quality, damage, and third-party labor delivery issues
- Generates shipping, delivery, customer pickup, and Best Buy direct labels for warehouse processing
- Releases merchandise to customers and carriers
- Processes receiving trailers, store requests for goods not for sale, and vendor displays
- Receives and creates transfers to send to stores
- Records all third-party labor claims and damages.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Interpreter
HANNA INTERPRETING SERVICES
01.2020 - 09.2020
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
Small Business Owner
Misses J
01.2016 - 07.2020
- Demonstrating patience and courtesy in any circumstances to maintain current clients
- Keeping track of invoices and data entry using QuickBooks, work calendar and book receipt
- Maintaining a working knowledge of federal regulations and local ordinances related to work
- Timely processing and shipping of online orders, building long-lasting relationships with clients through dedicated follow-up and problem-solving
- Provided exceptional customer service to customers, increasing customer loyalty
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Education
Associate of Arts - Psychology, Social Science & Liberal Arts
College of Alameda
Alameda, CA05.2011
Skills
- Efficient at task prioritization
- Professional and courteous demeanor
- Research and Analytical Skills
- Meticulous attention to detail
- Strong self-leading skills
- Strong organizational skills
- Ability to learn computer programs quickly
- Travel coordination
- Accurate data entry skills
- Highly efficient and productive
- Proficient in Microsoft Office programs
Languages
Mien
Native or Bilingual
Certification
Medical Terminology
Timeline
Caregiver
In Home Supportive Services
07.2023 - Current
Dispatcher
UNIFIED DELIVERY & LOGISTICS
03.2023 - 11.2023
Warehouse Operational Administrator
BEST BUY
10.2020 - 02.2023
Interpreter
HANNA INTERPRETING SERVICES
01.2020 - 09.2020
Small Business Owner
Misses J
01.2016 - 07.2020
Associate of Arts - Psychology, Social Science & Liberal Arts
College of Alameda