Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Nellysmarie Merced De Leon

Bethlehem,PA

Summary

Detail-oriented and organized professional with extensive experience in managing office operations, scheduling, and handling both patient and member inquiries. Proven ability to process applications, manage financial transactions, and maintain accurate records. Skilled in managing staff, coordinating tasks under tight deadlines, and ensuring smooth operations in fast-paced environments. Committed to providing exceptional customer service to all parties, while maintaining a high standard of support for both patients and members.

Overview

7
7
years of professional experience

Work History

Member Service Processor

Air Products & Chemicals
Allentown, PA
08.2023 - Current
  • Processed membership applications and managed account setup, including Traditional and Roth IRAs, certificates, and ITF accounts.
  • Monitored member accounts for discrepancies and ensured all documentation, including driver's licenses, was current and valid.
  • Assisted with Power of Attorney (POA) requests, ensuring proper documentation and authorization.
  • Managed payroll transactions and funded new accounts, maintaining accuracy and compliance.
  • Generated and analyzed weekly and monthly reports using Excel, providing insights, and maintaining records for reporting.
  • Provided exceptional customer service by resolving member inquiries, and ensuring a smooth onboarding process.
  • Collaborated with the PA Department of Revenue (PA DOR) on tax-related matters, and ensured compliance with relevant regulations.

Medical Office Coordinator/Patient Service Representative

Lehigh Valley Hospital and Health Network
Bethlehem, PA
01.2018 - 08.2023
  • Managed clerical and administrative duties, supporting the daily operations of the physician’s practice.
  • Served as the main contact for patients and healthcare providers, ensuring clear communication.
  • Scheduled appointments, verified insurance, and gathered necessary patient information for accurate account setup.
  • Processed billing, including insurance verification and claims, while handling co-pays.
  • Maintained patient records in compliance with privacy regulations.
  • Provided training to new employees, guiding them through their responsibilities with hands-on methods.

Education

High School Diploma -

Liberty High School
Bethlehem, PA

Some College (No Degree) -

Northampton Community College
Bethlehem, PA

Skills

  • Account Management
  • Medical Records Management
  • Data Entry and Office Software
  • Medical terminology
  • Problem-Solving
  • Billing and Coding
  • Operations Management
  • Training and Mentorship
  • Team Collaboration
  • Customer Service Excellence
  • Reporting and Data Analysis
  • Insurance and Compliance Knowledge
  • Multi-Tasking
  • Attention to detail

Affiliations

  • Volunteer work
  • Painting
  • Design
  • Traveling

Accomplishments

  • Processed membership applications and financial transactions, contributing to a 10% increase in new account enrollments over a six-month period
  • Consistently received positive feedback from patients, achieving a 95% satisfaction rating based on post-visit surveys

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Member Service Processor

Air Products & Chemicals
08.2023 - Current

Medical Office Coordinator/Patient Service Representative

Lehigh Valley Hospital and Health Network
01.2018 - 08.2023

High School Diploma -

Liberty High School

Some College (No Degree) -

Northampton Community College

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Nellysmarie Merced De Leon