Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Nelmaris Santiago

Land O' Lakes,FL

Summary

Well-qualified beauty specialist familiar with skills and abilities needed to enhance an individual's beauty. Possessing strengths in task prioritization and customer service to ensure the client receives an experience to it's full potential. Client satisfaction is the number one priority whether it is free lance makeup work, eyelash/permanent makeup or selling a retail product. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience

Work History

Self Employed Full Beauty Specialist

Self-employeed
11.2020 - Current
  • Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
  • Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
  • Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
  • Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
  • Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
  • Increased customer retention by offering personalized consultations to determine the best lash style for each individual's needs.
  • Attended industry workshops and trainings to stay current on the latest trends, products, and techniques in the field of lash artistry.
  • Encouraged repeat business based on quality of service and strength of client relationships.
  • Maintained strict hygiene and safety standards during all procedures, promoting a clean and comfortable environment for clients.
  • Assisted in marketing efforts by taking before-and-after photos of completed work for promotional materials.
  • Utilized advanced techniques such as lip blush and powder brows to achieve optimal results for each client.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Conducted consultations to understand client's desired look.
  • Used makeup and prosthetics to alter appearance of influencers and models.

Server

Acropolis
10.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Retail Sales Associate

T-Mobile
04.2018 - 11.2020
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased salon and personal revenue through upselling additional services and retail product sales.
  • Developed and implemented sales strategies to increase revenue.
  • Demonstrated products, methods and services to persuade customers to purchase products and services.
  • Boosted sales performance by implementing innovative selling techniques and providing excellent customer service.

Education

High School Diploma -

Sunlake High School
Land O' Lakes, FL
05.2017

Skills

  • Cosmetic product knowledge
  • Expert Makeup Application
  • Professionalism and Ethics
  • Hygiene and Sanitation
  • Appointment Scheduling
  • Eyelash extension application
  • Sales and Upselling
  • Social Media Promotion
  • Color theory knowledge
  • Customer Service
  • Team Collaboration
  • Retail experience

Accomplishments

I have owned my own beauty business since Novermber 2020. I obtained my lash certification in September of 2020, ombre powder brow certification in 2022 and lip blush certification in 2024. During both permanent makeup courses, both color theory and social media marketing were taught.

I have been free-lancing makeup since graduating high school and have done makeup for special occasions such as weddings, sweet sixteens and influencer/model photoshoots.

Languages

Spanish
Native or Bilingual

Timeline

Server

Acropolis
10.2023 - 02.2024

Self Employed Full Beauty Specialist

Self-employeed
11.2020 - Current

Retail Sales Associate

T-Mobile
04.2018 - 11.2020

High School Diploma -

Sunlake High School

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Nelmaris Santiago