Nelmary Ramos
Philadelphia,PA
Summary
Dynamic professional with extensive experience in shipping and receiving at Burlington Coat Factory, excelling in inventory management and product inspection. Proven ability to enhance customer service and streamline operations, while fostering teamwork. Skilled in record preparation and maintaining accurate documentation, ensuring efficiency and accuracy in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Receiver
Burlington Coat Factory
- Received and inspected incoming merchandise for quality and accuracy.
- Organized stockroom to optimize accessibility and efficiency of inventory management.
- Assisted in maintaining accurate inventory records using warehouse management systems.
- Coordinated with team members to unload deliveries and distribute products effectively.
- Implemented safety protocols during unloading processes to minimize risks.
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
Assistant Manager
Family Dollar
10.2019 - Current
- Supported daily operations by coordinating team schedules and resource allocation.
- Assisted in implementing customer service protocols to enhance client satisfaction.
- Conducted inventory checks to ensure stock accuracy and availability.
- Managed communication between departments to streamline project workflows.
- Facilitated training sessions for new staff on company policies and procedures.
- Prepared reports on team performance metrics for management review.
- Developed onboarding materials to support new employee integration into the team.
- Identified areas for process improvement and communicated recommendations to leadership.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Dental Receptionist
Yes Dental
12.2015 - 08.2017
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Maintained accurate patient records using dental management software for streamlined operations.
- Assisted patients with insurance verification processes, ensuring clarity on coverage and payments.
- Coordinated communication between dental staff and patients to facilitate a positive experience.
- Handled incoming calls, addressing inquiries and directing them to appropriate personnel effectively.
- Processed patient payments and managed financial transactions with attention to detail.
- Supported front desk operations by maintaining a clean, welcoming reception area for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Education
High School Diploma -
Samuel High School
Philadelphia, PA2015
Skills
- Shipping and receiving
- Customer service
- Product inspection
- Record preparation
- Sales experience
- Inventory restocking
- Strong hands
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Family Dollar
10.2019 - Current
Dental Receptionist
Yes Dental
12.2015 - 08.2017
Receiver
Burlington Coat Factory
High School Diploma -
Samuel High School
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