Nelon JohnCharles
Margate,FL
Summary
High performing Transit Operations and Safety officer with past military background and a passion for effective customer service and safety. An effective leader with five years of experience impacting positive organizational outcomes through customer service, administration, customer relations, leadership, and communication. Confident in ability to collaborate with cross functional teams to solve complex, high-stake problems. Committed to continuous improvement and contributing to team success and professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tri-Rail Armed Transit Protection Officer
Allied Universal
08.2023 - Current
- Ensure customer & employee safety and fare payment throughout all Tri-Rail property
- Generate reports of malfunctioning equipment (Elevators, TVMs) at all stations
- Effectively inform Tri-Rail operations of any train malfunctions or service interruptions daily
- Conducted detailed incident reports following any security-related occurrences, providing recommendations for future prevention strategies.
- Enhanced security measures by conducting thorough patrols and addressing potential weaknesses in facility protection utilizing GPS devices updated via satellite
- Safeguarded sensitive information by maintaining strict confidentiality standards while managing access to secure locations within facilities.
Transit Protection Officer
Allied Universal
01.2022 - 01.2023
- Safeguarding the public, personnel, and all property onboard commuter trains
- Patrol/ Circulates through company buildings assessing disturbances and safety hazards
- Responds to incidents and emergencies in accordance with corporate security protocols
- Completes accurate documentation of both activity and incident reports at the end of each shift
- Enforced access control policies by verifying identification, granting or denying entry, and maintaining accurate records of visitors.
- Provided excellent customer service as an approachable security presence for employees, guests, and clients.
Event Curator
.
01.2019 - 01.2023
- Planned and managed all procedures from idea conception and implementation to logistics around events
- Designed, organized, and curated events at various Lounge & Restaurant venues on a weekly basis
- Assisted by implementing marketing strategies using Social Media platforms
- Successfully networked and forged relationships with customers as well as business owners
- Collaborated with artists and other institutions for diverse and enriching events, attracting a wider audience.
- Managed in-person complaints and requests and provided suggestions which improved customer relations and revenue.
- Actively engaged with all stakeholders during events by tracking attendance, supervising staff and welcoming guests.
Industrial Security Generalist
L3Harris
01.2021 - 01.2022
- Oversee clearance levels and paperwork for all personnel
- Handled, processed, transferred, and destroyed classified information that enters and leaves the facility
- Ensured all personnel are verified, briefed, and trained on clearance level and on a Need-to-know basis increasing team efficiency
- Upheld all Government Laws and DOD Regulations & follow the National Industrial Security Program protocol
- Inspected, installed, and maintained over 1 million dollars in communication equipment assigned to the company.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
Flight Attendant
Swift Air Airline
01.2019 - 01.2020
- Monitored, managed, and secured the cabin
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Adhered and maintained all aviation rules and regulations
- Assisted passengers and cabin crew during emergency situations
- Provided help to passengers with special needs (children, disabled persons, elders).
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Infantry Man
U.S. Army
01.2017 - 01.2019
- Repaired, installed, and maintained military grade electronic and communication systems
- Upheld safety protocols in all performed tasks with no injuries or negative results
- Protected government sites within the ammunition community
- Maintained point of control access to the property and effectively verify all incoming visitors, staff, contractors, and Army Personnel at checkpoint surveillance to the infantry battalion
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Attended company held ranges and assisted as a line instructor and safety personnel
- Performed recon operations
- Operated and maintained equipment in ground training/ combat operations.
Education
Associate of Arts - Business & Marketing
06.2025
High School Diploma -
- Awarded Best Student - Principles of Business
- Completed professional development in Business management
Skills
- Surveillance Skills
- Patrolling & reporting skills
- Effective communication
- Cross-functional Collaboration
- Security Planning
- Professionalism
- Customer Support
- Administrative Support
- Threat Assessment
- Critical Thinking
- Leadership
- Workplace Safety
- Knowledge of basic repairs and maintenance
- Commuter Trains Security Operations and Procedure & Safety
- 3-year Communication Network Radio Equipment proficiency: 2-channel waveform leader & multi-waveform Manpack radios Combat Net radios, single-channel integrated tactical Networks, and single-channel data radio
Certification
- US Army One Station Unit Training, Fort Benning, Georgia
- Tier-3 military clearance
- New York State Security Guard License, New York, NY, 8hr Pre assignment training, 16-hour job training
- Fire Department New York: Certifications for F0-1, F0-3 & F0-4
- Florida State Security Guard License, Florida, Florida State D License, Florida State G License
Timeline
Tri-Rail Armed Transit Protection Officer - Allied Universal
08.2023 - Current
Transit Protection Officer - Allied Universal
01.2022 - 01.2023
Industrial Security Generalist - L3Harris
01.2021 - 01.2022
Event Curator - .
01.2019 - 01.2023
Flight Attendant - Swift Air Airline
01.2019 - 01.2020
Infantry Man - U.S. Army
01.2017 - 01.2019
Florida Tech College - Associate of Arts, Business & Marketing
Castle Bruce Secondary High School - High School Diploma,
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