Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelsa Rivera-Flores

Toledo,OH

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Neighborhood Health Association
11.2023 - Current
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Completed EKGs and other tests based on patient presentation in office.

Medical Assistant

ProMedica
07.2021 - 02.2023
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Medical Assistant Supervisor

Toledo Urgent Care
05.2021 - 07.2021
  • Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
  • Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
  • Ensured compliance with healthcare regulations through regular audits and staff education.
  • Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
  • Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
  • Streamlined administrative processes to reduce errors and improve overall office efficiency.
  • Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
  • Implemented quality control measures to ensure the accuracy of patient documentation and billing practices.
  • Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
  • Reduced wait times for patients by implementing an efficient triage system for urgent cases.
  • Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
  • Developed performance improvement plans for underperforming employees, resulting in enhanced productivity levels within the department.
  • Assisted in developing policies and procedures that aligned with industry standards, ensuring consistent patient care across all areas of operation.
  • Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
  • Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
  • Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
  • Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
  • Maintained strong relationships with local hospitals, insurance companies, pharmacies, and other key stakeholders involved in delivering comprehensive healthcare services to patients.
  • Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
  • Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.

Supervisor

Rite Aid
05.2016 - 04.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Education

Nursing

Hondros College of Nursing
Maumee, OH
06.2026

Medical Assistant

Davis College
Toledo, OH
06.2021

Skills

  • Phlebotomy
  • Patient Scheduling
  • Medical Terminology
  • Procedure Assistance
  • Patient-Focused Care
  • Patient Flow Management
  • HIPAA Compliance
  • Payment Collection
  • Medical Office Administration
  • EMR / EHR
  • Equipment Sterilization
  • Electronic Medical Records
  • Knowledge of EKG Rhythm Interpretation
  • Monitoring Patient Progress
  • Lab Equipment Calibration
  • Patient Management
  • Laboratory Maintenance
  • CPR
  • Simple Dressings
  • Orthopedic Splints
  • Medical Procedures
  • Compassionate
  • First Aid
  • Direct Patient Care
  • Medical Terminology Knowledge
  • Needs Assessments
  • Customer Service
  • Ph Testing
  • Specimens Collection and Processing
  • Inventory and Supply Management
  • First Aid Certification
  • Medical Terminology Proficiency
  • Problem Solving Abilities
  • EKG Administration

Timeline

Medical Assistant

Neighborhood Health Association
11.2023 - Current

Medical Assistant

ProMedica
07.2021 - 02.2023

Medical Assistant Supervisor

Toledo Urgent Care
05.2021 - 07.2021

Supervisor

Rite Aid
05.2016 - 04.2021

Nursing

Hondros College of Nursing

Medical Assistant

Davis College

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Nelsa Rivera-Flores