Nelsey Pimentel
Baldwin Park
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Able to collaborate with teams, adapt to changing needs, and consistently deliver results through efficient and empathetic service. Recognized for reliability and a proactive approach in achieving customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Stacker Operator
Georgia Pacific Corrugated
07.2021 - Current
- To inspect corrugated sheets and make sure they meet customers needs without any quality issues.
- Verified measurements are accurate on all orders.
- Ability to lead and assist in changeovers between single facers.
- Supported other warehouse functions during peak periods or staff shortages, demonstrating flexibility and commitment to overall organizational success.
- Perform basic care duties such as housekeeping.
- Maintain strict adherence to safety rules and regulations.
- Enhanced production efficiency by maintaining and troubleshooting Stacker Operator equipment.
- Collaborated with team members to optimize workflow, enhancing productivity, waste, quality, and safety goals.
Front End Associate/ Floater
Costco Wholesale #410
11.2020 - 07.2021
- Performed job duties and other assignments such as working the register, setting up and closing duties for the department.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Welcomed members and helped determine their needs
- Maintained a clean working environment and shopping department for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Supervised all customer service transactions.
- Extended assistance to other departments staff to enhance customer service.
Production Team Leader
Bowling Green Metalforming
11.2019 - 09.2020
- To lead, direct, and support assembly team members safely and efficiently to follow safe work methods, and to conform to employees charter principle and plant standards.
- Ensure daily pre-shift inspections are completed and complete Layered Process Audits and 5S Audits daily for designated areas.
- Ensure finished product meets BGM standards, to include the changing of weld tips, wire spools, and cleaning of nozzles to ensure efficiency of weld robots.
- Develop team member training using Job Instruction/TWI Method, utilizing Job Element Sheets and updating training matrices and proficiency checklists
- Perform other duties as assigned including filling in for operators when necessary.
- Support the Production Manager, Area Leader, BUL and Assistant General Manager.
Operator
Bowling Green Metalforming
08.2017 - 11.2019
- Experience working in an assembly line (GM Links, D3/502, Mustang FRT/RR).
- Learned to work in a fast paced environment.
- Determined to meet daily production counts (JPH) and ensure good quality components before being shipped out to customers.
- Performed housekeeping/5s tasks during shift downtime to maintain a clean, tidy work environment and to create a better and safer place to work
Server
Pho BC
01.2017 - 08.2017
- Prepare room for dining by sanitizing, preparing sauce bottles, rolling silverware, and setting napkins.
- Transmit orders to the kitchen by recording guest choices, served food to guests in a timely manner and ensured their completion.
- Performed side tasks during shift downtime, including rolling silverware, restocking condiment holders, and doing general cleaning around the dining room.
Education
Certification - Accounting
Covina Valley Trade Tech
Covina05-2025
Scholastic Diploma - undefined
South Warren High School
Bowling Green, KY06.2017
Skills
- Trustworthy and responsible
- Strong listening and communication abilities
- Effective organizational skills
- Efficient at acquiring new skills
- Fluent in English and Spanish
- Leadership Skills
- Effective problem resolution
- Technology Proficient
- Microsoft Office
- Detail Oriented
- Strategic decision-making
Timeline
Stacker Operator
Georgia Pacific Corrugated
07.2021 - Current
Front End Associate/ Floater
Costco Wholesale #410
11.2020 - 07.2021
Production Team Leader
Bowling Green Metalforming
11.2019 - 09.2020
Operator
Bowling Green Metalforming
08.2017 - 11.2019
Server
Pho BC
01.2017 - 08.2017
Scholastic Diploma - undefined
South Warren High School
Certification - Accounting
Covina Valley Trade Tech
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