Nelson Akadinma
Overview
1
1
Certification
Work History
Teacher's Assistant
Florida State University College Of Law
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students.
IT Support Technician
Atlantic.Net
- Delivered Tier 1 support, assisting Network Engineers with SIEM server issues.
- Monitored network traffic via Grafana to detect potential security breaches.
- Maintained strong client communication and documentation
- Triaged service tickets using ubersmith
Service Desk Analyst
TEKsystems
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Education
Master of Laws (LL.M.) in American Law Policies - Law
Florida State University College of Law
Tallahassee, FL05-2025
Barrister At Law (B.L.) - Law
Nigerian Law School
Nigeria01-2015
Bachelor of Laws (LL.B.) - Law
Imo State University Faculty of Law
Nigeria01-2013
Skills
- Drafting of processes
- Excellent communication
- Critical thinking
- Legal research
- Legal writing
- Help desk operations
- IT documentation
- Helpdesk services
Certification
- [Privacy and Security], TEKsystems - [2023]
- [IT Support Fundamentals,] GenerationUSA - [2023]
Languages
English
Native or Bilingual
Igbo
Professional Working
Timeline
Teacher's Assistant
Florida State University College Of Law
IT Support Technician
Atlantic.Net
Service Desk Analyst
TEKsystems
Master of Laws (LL.M.) in American Law Policies - Law
Florida State University College of Law
Barrister At Law (B.L.) - Law
Nigerian Law School
Bachelor of Laws (LL.B.) - Law
Imo State University Faculty of Law