Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nelson Akadinma

Overview

1
1
Certification

Work History

Teacher's Assistant

Florida State University College Of Law
Tallahassee, FL
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students.

IT Support Technician

Atlantic.Net
Orlando, FL
  • Delivered Tier 1 support, assisting Network Engineers with SIEM server issues.
  • Monitored network traffic via Grafana to detect potential security breaches.
  • Maintained strong client communication and documentation
  • Triaged service tickets using ubersmith

Service Desk Analyst

TEKsystems
Orlando, FL
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.

Education

Master of Laws (LL.M.) in American Law Policies - Law

Florida State University College of Law
Tallahassee, FL
05-2025

Barrister At Law (B.L.) - Law

Nigerian Law School
Nigeria
01-2015

Bachelor of Laws (LL.B.) - Law

Imo State University Faculty of Law
Nigeria
01-2013

Skills

  • Drafting of processes
  • Excellent communication
  • Critical thinking
  • Legal research
  • Legal writing
  • Help desk operations
  • IT documentation
  • Helpdesk services

Certification

  • [Privacy and Security], TEKsystems - [2023]
  • [IT Support Fundamentals,] GenerationUSA - [2023]

Languages

English
Native or Bilingual
Igbo
Professional Working

Timeline

Teacher's Assistant

Florida State University College Of Law

IT Support Technician

Atlantic.Net

Service Desk Analyst

TEKsystems

Master of Laws (LL.M.) in American Law Policies - Law

Florida State University College of Law

Barrister At Law (B.L.) - Law

Nigerian Law School

Bachelor of Laws (LL.B.) - Law

Imo State University Faculty of Law

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Nelson Akadinma