Nelson Alaina
Madison,TN
Summary
Dynamic professional with a proven track record at Grayline of Tennessee, excelling in safe driving practices and customer service. Recognized for consistently delivering goods on time while fostering strong client relationships. Adept in GPS navigation and time management, ensuring operational efficiency and high satisfaction levels.
Overview
26
26
years of professional experience
Work History
Driver
Grayline of Tennessee
06.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
General Manager
Gray of McDonald's
01.2016 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Manager
Metro Schools College Prep
06.2021 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
General Manager
B.F.Nashville
01.2000 - 06.2015
Education
Business
Vol State
Gallatin, TN05.2000
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Safe driving practices
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety protocols
Timeline
Driver
Grayline of Tennessee
06.2023 - Current
Manager
Metro Schools College Prep
06.2021 - 06.2023
General Manager
Gray of McDonald's
01.2016 - 01.2021
General Manager
B.F.Nashville
01.2000 - 06.2015
Business
Vol State
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