Nelson Alvarez
Glendale,AZ
Overview
34
34
years of professional experience
Work History
Internet Sales Manager
Audi North Scottsdale
01.2020 - Current
- Develop, implement, and manage processes for handling internet leads from initial contact to closing.
- Utilize Dealer Socket to manage customer interactions, follow up with leads, and monitor the sales pipeline.
- Schedule appointments and coordinate with the sales team to ensure seamless transitions for customers.
- Promote a customer-focused culture within the team, encouraging collaboration with other departments.
- Analyze weekly, monthly, and quarterly sales reports to measure performance, track progress and identify trends.
Sales Manager
Peoria Ford
04.2019 - 01.2020
- Identifying appropriate inventory, oversee sales, negotiating sales prices and handling contracts to close deals
- Director of internet sales
- Train new sales associates in suspecting, prospecting and leads
- Collaborating with team members to reach sales targets
- Assisting with the set-up of showroom and promotional displays.
Sales Manger
Fuccillo Kia of Port Charlotte
05.2016 - 04.2019
- Implemented a new sales training program, enhancing team productivity and customer satisfaction ratings
- Cultivated long-term customer relationships, leading to an increase in repeat and referral business
- Placed orders with manufacturers and suppliers to guarantee timely restocking and availability of popular models
- Successfully negotiated sales and trade-in deals.
Automotive Sales
Fuccillo Kia of Cape Coral
01.2012 - 05.2016
- Kia Sales Elite Gold level in 2016-2015
- Kia Sales Elite Silver level in 2012-2014
- Greeting and prospecting customers, identifying appropriate inventory
- Communicate characteristics, features, capabilities and promotional offers to customers and sell value-added services to customers
- Create customer loyalty by maintaining a customer database and communicating with them
- Building a rapport with potential customers to improve the possibility of a sale in the future
- Active participation in daily sales meeting, collaborating with team members to reach sales targets.
Automotive Sales
Dade Jeep Chrysler Dodge
01.2005 - 01.2012
- Determined the needs of the customer by listening and asking questions
- Established relationships with new customers
- Showed customers how to use acquired vehicles after delivery
- Perform walk around with customers and demonstrate features of suitable automobiles
- Effectively closes sales
- Part of the internet development team
- Trained salesmen for the internet department
- Developed opportunities and leads for the dealership.
Private Investigator
First Fidelity Investigation
01.1991 - 01.2005
- Offered protection to executives or individuals
- Conducted research to collect and analyze information to present to the client/organization
- Interviewed people to gather necessary information pertaining to the case
- Facilitated surveillance investigations of individuals
- Gathered and compiled important information for the client
- Documented investigations by preparing and presenting reports and case summaries
- Compiled suspects, prospects and leads for the organization.
Education
High School Diploma -
Deerborne Highschool at Coral Gables, FL
01.1982
Skills
- Customer Service
- Leadership & Team Management
- Negotiation Skills
- Financial Acumen
Timeline
Internet Sales Manager
Audi North Scottsdale
01.2020 - Current
Sales Manager
Peoria Ford
04.2019 - 01.2020
Sales Manger
Fuccillo Kia of Port Charlotte
05.2016 - 04.2019
Automotive Sales
Fuccillo Kia of Cape Coral
01.2012 - 05.2016
Automotive Sales
Dade Jeep Chrysler Dodge
01.2005 - 01.2012
Private Investigator
First Fidelity Investigation
01.1991 - 01.2005
High School Diploma -
Deerborne Highschool at Coral Gables, FL