Nelson Ambrocio-vega
Denver,CO
Summary
Dynamic professional with a proven track record at Block by Block, excelling in customer engagement and collaboration. Recognized for enhancing community relations and fostering inclusive environments. Skilled in maintaining clean workspaces and adept at high-volume operations, consistently delivering exceptional service and support to diverse clientele.
Overview
5
5
years of professional experience
Work History
City Ambassador
Block by Block
09.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Enhanced the overall homeless shelter experience by providing blankets and a welcoming environment for guests.
- Collaborated with local organizations to secure donations of food, clothing, and other essential items for the shelter''s operations.
- Assisted in the organization of shelter resources, ensuring efficient distribution of clothing and supplies to those in need.
- Created a sense of community within the shelter by fostering a supportive and inclusive environment for all guests.
- Resolved conflicts between staff members and community members in diplomatic manner.
Cashier Team Lead
Goodwill
06.2024 - 08.2024
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Processed both cash and card purchases and returns.
Scare Actor
House of Horrors
10.2023 - 11.2023
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.
- Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
Landscaper
Jacob Hernandez Landscaping
04.2020 - 07.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Delivered successful landscape projects within tight deadlines while adhering to client specifications and budget constraints.
Cook
El Mariachi Y El Chapin
11.2021 - 03.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
High School Diploma -
Southwest Miami Senior Highschool
Miami, FL05-2024
Skills
- Customer engagement
- Teamwork and Collaboration
- High-Volume environments
- Heavy lifting
- Assembly and production
- Maintaining clean work environments
- Landscape Architecture
- Work ethic and integrity
- Customer assistance
- Point-of-sale system operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
City Ambassador
Block by Block
09.2024 - Current
Cashier Team Lead
Goodwill
06.2024 - 08.2024
Scare Actor
House of Horrors
10.2023 - 11.2023
Cook
El Mariachi Y El Chapin
11.2021 - 03.2022
Landscaper
Jacob Hernandez Landscaping
04.2020 - 07.2023
High School Diploma -
Southwest Miami Senior Highschool
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