Nelson Arias
New York
Summary
Dedicated Captain Waiter with a strong focus on guest satisfaction and fine-dining expertise. Proven ability to enhance customer experiences through exceptional service and allergy awareness. Highly Trained in fine dinning service with knowledge of French, Italian, Japanese, and Modern Cantonese cuisine. Also know highly knowledge in steaks. High volume dinning, exceptional guest service and multiple Vip guest that keep in contact with me
Overview
17
17
years of professional experience
Work History
Captain Waiter
Daniels Florida Steakhouse
Fort Lauderdale, FL
10.2024 - 06.2026
- Delivered exceptional customer service, ensuring guest satisfaction during dining experience.
- Trained and mentored new waitstaff on menu knowledge and service techniques.
- Coordinated with kitchen staff to manage food orders efficiently and accurately.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Sales Master in Steak sales as BSM Waygu Tomahawk 40 to 80 ounces, Waygu Porterhouse 10 to 14 days Dry Aged 34 ounces. Multiple different cuts as Ribeyes, Denver Steak, Filet and Etc.
- Wine pairings and certified level 1 Sommelier
- French style service in between courses if guest allowed
- Multiple Vip repeated Guest
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Micelin Recommended 2 years in a row
Captain Waiter
Quality Bistro
New York, NY
01.2020 - 10.2024
- Resolved guest complaints promptly, enhancing overall dining experience quality.
- Monitored table settings and inventory levels, minimizing waste and optimizing resources.
- Greeted Guest, answered questions and recommended specials, and desserts to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied Guest by topping off drinks and anticipating condiments, napkins and other needs
- Measured above and beyond restaurant standards to exceed guest expectations
- Muliple google reviews through out the month
Captain Waiter
Park Avenue Autumn/winter/spring/summer
New York, NY
09.2018 - 12.2019
- Collaborated with management to develop daily specials that increased customer interest.
- Implemented feedback from patrons to improve service delivery and operational efficiency.
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Developed rapport with guest and assisted in generating repeat business by providing exceptional service
- Provided exceptional service to high volume of daily guest
- High Energetic, warm and welcoming smile
- Measured above and beyond restaurant standards to exceed guest
Head Captain Server
Scarpetta Beach
Montauk, NY
05.2015 - 08.2018
- Supervised team operations to ensure seamless service delivery and guest satisfaction.
- Trained and mentored junior staff on best practices in hospitality service.
- Developed and implemented standard operating procedures to enhance workflow efficiency.
- Collaborated with kitchen staff to coordinate timely food and beverage service during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Server Shift Leader
Zuma
Miami, FL
05.2014 - 05.2015
- Supervised team operations to ensure high-quality service and adherence to restaurant standards.
- Trained new servers on menu knowledge, service techniques, and customer engagement strategies.
- Managed shift schedules to optimize staffing levels and enhance operational efficiency.
- Resolved customer complaints swiftly, maintaining satisfaction and loyalty during peak hours.
- Cultivated warm relationships with regular customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees for preparation.
Head Captain Server
Hakkasan
New York, NY
02.2012 - 02.2013
- Conducted regular staff meetings to communicate goals, expectations, and performance feedback.
- Assisted guest with making choices in an informative and helpful fashion
- Appropriately suggested additional items to guest to increase restaurant sales
- Regularly checked on guest to ensure satisfaction with each food item
- Menu knowledge was a must 75 different menu items
- Certified level 1 Sommelier
- Enhanced training programs to improve team skills and service quality consistently.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Captain Waiter
Hakkasan
Miami Beach, FL
01.2009 - 01.2012
- Supervised daily operations, ensuring exceptional service quality and customer satisfaction.
- Trained and mentored junior staff, enhancing team performance and service efficiency.
- Coordinated reservations and dining arrangements to optimize seating capacity and flow.
- Implemented process improvements that increased order accuracy and reduced wait times.
- Greeted new customers, discussed specials, and took drink orders.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Processed orders and sent to kitchen employees for preparation.
Education
Associate of Science -
Miami Dade College
Miami, FL05-2007
Skills
- Order taking
- Team management
- Reservation handling
- Table setting
- French Style Table Side Service
- Wine Pairings
- Food and beverage expertise
- Allergy awareness
- Guest service
- Team supervision
- Guest relations
- Fine-dining expertise
- POS system operation
- High volume dining
- Teamwork
- Team player
Timeline
Captain Waiter
Daniels Florida Steakhouse
10.2024 - 06.2026
Captain Waiter
Quality Bistro
01.2020 - 10.2024
Captain Waiter
Park Avenue Autumn/winter/spring/summer
09.2018 - 12.2019
Head Captain Server
Scarpetta Beach
05.2015 - 08.2018
Server Shift Leader
Zuma
05.2014 - 05.2015
Head Captain Server
Hakkasan
02.2012 - 02.2013
Captain Waiter
Hakkasan
01.2009 - 01.2012
Associate of Science -
Miami Dade College