Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelson Asay

Pleasant Grove

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Highly motivated Subaru Enthusiast for Subaru's WRX and STIs Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

5
5
years of professional experience

Work History

Sales Associate and Customer Service Rep

RallySportDirect
10.2022 - 07.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Collaborated with team members to ensure efficient store operations and customer satisfaction.
  • Learned product features and benefits to provide knowledgeable recommendations to customers.
  • Engaged in continuous learning about products and industry trends to improve service quality.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Lube Service Technician

Nate Wade Subaru
07.2020 - 09.2022
  • Conducted routine oil changes and lubrication services to maintain vehicle performance.
  • Diagnosed and resolved customer concerns regarding fluid levels and maintenance needs.
  • Operated diagnostic tools to identify mechanical issues and recommend appropriate services.
  • Ensured compliance with safety protocols and maintained cleanliness of work area.
  • Collaborated with team members to streamline service processes, enhancing efficiency.
  • Assisted in training new technicians on equipment usage and service procedures.
  • Implemented inventory management practices for lubricants and associated products.
  • Developed strong customer relationships through effective communication and service excellence.
  • Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
  • Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
  • Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
  • Contributed to a safe working environment by adhering to company safety protocols when operating equipment or handling hazardous materials.
  • Consistently met or exceeded productivity goals while maintaining a focus on quality workmanship in all services performed on customers'' vehicles.
  • Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
  • Improved team efficiency through effective communication and collaboration during high-volume appointment periods.
  • Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.

Education

High School Diploma -

Pleasant Grove Utah High School
Pleasant Grove Utah

Skills

  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Customer needs assessment
  • Upselling
  • Retail store operations
  • Product recommendations
  • Brand promotion

Timeline

Sales Associate and Customer Service Rep

RallySportDirect
10.2022 - 07.2025

Lube Service Technician

Nate Wade Subaru
07.2020 - 09.2022

High School Diploma -

Pleasant Grove Utah High School

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