Nelson Barrios
San Diego,CA
Summary
Results-oriented Director skilled at inventory management, training, and team leadership. Reliable, dedicated, and industrious team player ready to apply 17 years of customer service and hospitality experience to challenging new role with room for growth and advancement.
Overview
18
18
years of professional experience
Work History
Director of Housekeeping
Hotel Republic San Diego
San Diego, CA
04.2023 - Current
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Conducted monthly reconciliation of expenses and supplies inventory; managed labor expense.
- Recruited, hired and trained housekeeping team to meet or exceed demands of the business.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Analyzed customer feedback and developed strategies to improve service levels.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
- Coordinated repairs or replacements of damaged furniture or fixtures within the hotel.
Director of Housekeeping
San Diego Marriott La Jolla
San Diego, CA
09.2021 - 04.2023
- Manage a 376-room full-service Hotel.
- Manage a team of 50 staff members, consisting of managers, supervisors, and front line staff.
- Manage labor costs weekly by reviewing operations statements, budget worksheets and payroll process reports.
- Create schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Communicate guest service scores to drive improvement and higher guest satisfaction.
- Collaborate with front desk to respond promptly to guest requests and promote positive experience.
Manager on Duty
The Bay Club Company
San Diego, CA
06.2016 - 10.2021
- Oversaw day-to-day club operations run safely,smoothly and efficiently.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Trained new employees on job duties and company policies.
- Handled employee relations issues such as disciplinary action or terminations.
- Audited cash registers at the end of each shift for accuracy.
- Recruited, hired and trained crew members.
Food and Beverage Supervisor
Tio Leo's Mexican Restaurant
San Diego, CA
01.2006 - 04.2016
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Oversaw food preparation, production, and presentation according to quality standards.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Coached staff on strategies to enhance performance and improve customer relations.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Developed and implemented strategies to enhance team performance, improve processes, and boost results.
Education
High School Diploma -
Scripps Ranch High School
San Diego, CA06.2009
Skills
- Customer- Oriented and Conflict resolution
- Budget Management
- Data Analysis
- Strategic planning and execution
- Expense Tracking
- Cost Control
- Invoice processing
- Supply inventory management
- Policies and procedures implementation
- Fluent in Spanish
- PMS
- Birchstreet
- Ibuyeffiecient
- Safelock
- Medalia
Timeline
Director of Housekeeping
Hotel Republic San Diego
04.2023 - Current
Director of Housekeeping
San Diego Marriott La Jolla
09.2021 - 04.2023
Manager on Duty
The Bay Club Company
06.2016 - 10.2021
Food and Beverage Supervisor
Tio Leo's Mexican Restaurant
01.2006 - 04.2016
High School Diploma -
Scripps Ranch High School
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