Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelson Best

Fresno,California

Summary

Dynamic General Manager with a proven track record at Round Table Pizza, Inc., excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and enhanced employee satisfaction. Skilled in training and coaching, fostering a high-performance culture while maintaining strict inventory control and financial stability.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

9
9
years of professional experience

Work History

General Manager

Round Table Pizza, Inc
06.2021 - 06.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Shift Supervisor/Driver Manager

Jimmy John's Gourmet Sandwiches
07.2016 - 09.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Bullard High School
Fresno, CA

Certification/Mixologist - Mixologist/Bartender

International Bartenders School

ServSafe Certification - Food Protection

Serve Safe
Fresno, CA

Certificate - Food And Nutrition

California Food Handlers Training Certification Program
Fresno, CA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Training and coaching
  • Team leader
  • Staff training
  • Staff training/development
  • Inventory control
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Labor cost controls

Timeline

General Manager

Round Table Pizza, Inc
06.2021 - 06.2025

Shift Supervisor/Driver Manager

Jimmy John's Gourmet Sandwiches
07.2016 - 09.2020

Bullard High School

Certification/Mixologist - Mixologist/Bartender

International Bartenders School

ServSafe Certification - Food Protection

Serve Safe

Certificate - Food And Nutrition

California Food Handlers Training Certification Program

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