Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AdministrativeAssistant
Nelson Boson

Nelson Boson

Gothenburg,NE

Summary

To secure an challenging position which will fully utilize my talents and abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Assistant Manager Retail

Orcheln Farm and Home
Gothenburg, NE
05.2022 - 10.2022

Assistant Manager's role: Braum's leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales. By recognizing the importance of our people, we can strengthen the team's contribution toward unit goals being achieved.

•Teach, coach and provide leadership to the store crew members.
•Maximize store sales through customer satisfaction and food quality.
•Oversee the daily operations of Braum's food service function, grocery market and fountain sales.
•Actively participate in monitoring inventory and supply levels, kitchen equipment, safety and cleanliness as needed.
•Share in responsibility for ensuring that Braum's store policies and practices are implemented and followed accordingly.

Merchandiser

PepsiCo
North Platte, NE
02.2020 - 11.2021
  • Monitoring sales and identifying any losses or stock wastage,
  • working with suppliers and distributors to negotiate prices and order large volumes,
  • collaborate with executives, marketers and salespeople to set prices that are good for the market and profit,
  • getting to know the customer base and understanding their motivation and sales drivers,
  • reviewing customer feedback to predict sales trends and seasonal stock demand,
  • briefing staff on stock display and rotation to ensure every space is optimized,
  • researching and monitoring industry trends and consumer behavior to anticipate demand and changes in buying patterns,
  • making predictions based on sales data, customer feedback and market trends, assessing the effectiveness of different product displays and store layouts on sales figures,
  • reviewing competitors, including pricing, profit, marketing and other progress

Cashier

Fat Dogs
North Platte, NE
05.2019 - 09.2019
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Handle merchandise returns and exchanges

Security Guard

1ST CLASS SECURITY
North Platte, NE
01.2019 - 03.2019
  • Protect company’s property and staff by maintaining a safe and secure environment
  • Observe for signs of crime or disorder and investigate disturbances
  • Act lawfully in direct defense of life or property
  • Apprehend criminals and evict violators
  • Take accurate notes of unusual occurrences
  • Report in detail any suspicious incidents
  • Patrol randomly or regularly building and perimeter
  • Monitor and control access at building entrances and vehicle gates
  • Watch alarm systems or video cameras and operate detecting/emergency equipmentSecure lumber yard

Cook/Prep

VVS CANTEEN
Cozad, NE
11.2018 - 01.2019
  • Completing all tasks, in order, on the prep list from the Head Chef or other kitchen manager
  • Labeling and stocking all ingredients on easily accessible shelves
  • Washing, chopping and sorting ingredients like fruits, vegetables and meats
  • Measuring quantities of seasonings and other cooking ingredients
  • Parboiling food, reducing sauces and starting first steps in various dishes
  • Cleaning dishes, washing cooking utensils and cookware, taking out the trash and sanitizing kitchen
  • Adhering to all relevant nutrition and sanitary regulations and standards
  • Keeping track of ingredient inventory and collaborating with other kitchen and management staff to order resupplyCook and prep cook food, server

Cashier and Salesperson

Jimmy Johns
North Platte, NE
09.2018 - 10.2018
  • scanning the purchased items by the customer
  • payment processing, sales transaction, and maintaining cash registers.
  • help the customers with billing the purchased items, collecting cash, and making payments.
  • first to face the customer as they enter the store and the last individual to interact with the customer
  • customer-friendly and greet them as they line up in the billing section.
  • provide information about new offers in the store, information about sales, and membership cards for great discounts on the product.

Computer Sales Specialist

Mosaic sales
North Platte, NE
06.2018 - 09.2018
  • Demonstrated exceptional ability to build productive relationships, resolve complex issues and win customer loyalty by providing customer service.
  • Acknowledged by customers and staff for unwavering commitment to providing exceptional customer service.
  • Served as a customer service representative to customers who experienced technical difficulties.
  • Top Department Salesman with extensive customer service experience and training.
  • Inventory, purchasing extensive customer service.
  • Determining a client’s business requirements and whether the products being considered are suitable
  • Decide whether the software or hardware needs adapting to meet the client’s needs
  • Answering any technical questions the client might have
  • Presenting your findings to a technical team to act on, and then to the client

Production Worker

Masonite
North Platte, NE
02.2018 - 06.2018
  • Contribute to and foster a safe work environment by upholding all safety rules and procedures, asking questions when unsure, and embracing our Target Zero philosophy.
  • Read, understand, and follow production schedules ensuring the right product is manufactured at the right time and at the right place.
  • Verify material being used is correct by reading the bill of materials.
  • Palletize, wrap, and label units as needed.
  • Assembles fabricated parts to relatively large or heavy subassemblies to complete units.
  • Tests and calibrates parts and mechanisms to meet tolerances and product specifications
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Follow production job orders and schematics, this position adjusts/sets equipment parameters and ensures applicable parameters are achieved.
  • Gather materials as needed based on established production schedules to ensure a continuous and efficient door crafting process.
  • Perform quality checks throughout the production process, ensuring manufacturing specifications are achieved.
  • Communicate professionally and effectively to support product flow through plant.
  • Maintain downtime records and production information as appropriate.
  • Perform housekeeping duties.

Butcher Helper

Garys Super Food
North Platte, NE
01.2017 - 02.2018
  • Preparing, cutting, trimming, boning, and grinding meats, such as beef, pork, poultry, and fish
  • Weighing, packaging, pricing, and displaying meat products
  • Placing and filling orders, maintaining inventory, and managing department cleanliness
  • Operating scales, slicers, wrapping, cooking, and sanitation equipment
  • Assisting customers with their queries and orders, and providing advice on different cuts and cooking methods

Customer Service

West At Home
Omaha, NE
  • Assisted customers with new products and orders, managed customer accounts

Telemarketer

CCB
Cozad, NE
  • Telemarketer, answer phone calls that come in, speak with people on varies topics, based on our clients

Cashier/Stocker

Shopko Hometown
Gothenburg, NE
  • Cashier, stock, back stock, unload truck

Master Technion

West Corp
Omaha, NE
  • Assisted customers with problems with internet connections, managed customers accounts, data entry and problem solving

Machine Operator

Monroe Tenneco
Cozad, NE
  • Ran machine and entered data into computer, used calibrator to test shocks, assembled shocks

Mobile Phone Expert

Walmart
North Platte, NE
01.2014 - 07.2016
  • Maintain inventory and records for all devices and applications
  • Organize and deploy logistics for personal devices initiatives
  • Setup and configure new or reallocated server hardware and associated peripherals dedicated for mobile device management
  • Collaborate and communicate with mobile instructional server specialists
  • Assist other operational and instructional department specialists as required
  • Maintain troubleshoot and backup existing server plus associated peripherals in coordination and collaboration with instructional server specialists

Key Holder

Dollar General
Gothenburg , NE
01.2009 - 11.2011
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Education

GED -

Central Community College
Lexington, NE
06.2001

Some College (No Degree) -

ITT Technical Insitute
Omaha, NE

Skills

  • Authorized to work in the US for any employer
  • Operations Management
  • Product and Service Knowledge
  • Task Delegation
  • Employee Performance Evaluations
  • Sales Monitoring
  • Project Management
  • Marketing Tactics
  • Orientating and Training
  • Microsoft Office Expertise
  • Employee Performance Evaluation
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Hiring and Training
  • Project Management Abilities
  • Staff Development
  • Retail Operations
  • Staff Management
  • Strategic Planning
  • Retail Space Planning
  • Promotional Planning
  • Sales Reporting
  • Team Motivation
  • Sales Growth
  • Orientation and Training
  • Customer Relations
  • CSS
  • Cost Control
  • Sales Strategies
  • Training and Development
  • Sales and Marketing
  • Consulting
  • Money Handling
  • Staff Training and Development
  • Customer Rapport
  • Staff Supervision
  • Google Drive
  • Inbound and Outbound Calling
  • Point of Sale Systems
  • Upselling and Cross-Selling
  • Customer Support
  • Appointment Scheduling
  • Team Collaboration
  • Product Knowledge
  • Customer Complaint Resolution
  • Customer Service
  • Safety Regulations
  • Employee Management
  • Quality Assurance
  • Guest Services
  • Stock Replenishment
  • Product Merchandising
  • Negotiation
  • Software Troubleshooting
  • Sales Closing
  • Inventory Control
  • POS System Operation
  • Customer Relationship Management (CRM)
  • Account Updating
  • Problem Resolution
  • Multi-Line Phone Systems
  • Account Management
  • Retail Marketing
  • Tactful and Diplomatic
  • Technical assistant
  • Authorized to work in the US for any employer
  • Retail materials management
  • Retail Staff Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You have two wolves inside of you that are always fighting. one is pure evil, of despair and darkness, and the other is of pure good , of light and hope. Which Wolf Wins? The one You feed!
Native Americans

Timeline

Assistant Manager Retail

Orcheln Farm and Home
05.2022 - 10.2022

Merchandiser

PepsiCo
02.2020 - 11.2021

Cashier

Fat Dogs
05.2019 - 09.2019

Security Guard

1ST CLASS SECURITY
01.2019 - 03.2019

Cook/Prep

VVS CANTEEN
11.2018 - 01.2019

Cashier and Salesperson

Jimmy Johns
09.2018 - 10.2018

Computer Sales Specialist

Mosaic sales
06.2018 - 09.2018

Production Worker

Masonite
02.2018 - 06.2018

Butcher Helper

Garys Super Food
01.2017 - 02.2018

Mobile Phone Expert

Walmart
01.2014 - 07.2016

Key Holder

Dollar General
01.2009 - 11.2011

Customer Service

West At Home

Telemarketer

CCB

Cashier/Stocker

Shopko Hometown

Master Technion

West Corp

Machine Operator

Monroe Tenneco

GED -

Central Community College

Some College (No Degree) -

ITT Technical Insitute
Nelson Boson