Nelson Clark
Flint
Summary
Medical Social Worker/Clinical Therapist focused on delivering trauma-informed counseling, psychosocial assessments, and coordinated care across school, home, and medical settings. Leverages strengths in individual therapy, care planning, and community resource navigation to improve mental health outcomes and reduce crises, consistently maintaining timely, compliant clinical documentation. Seeks to expand integrated behavioral health programs by applying evidence-based interventions and interdisciplinary collaboration to drive measurable client progress.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Social Worker
Ascension
Flint, Michigan, United States
11.2025 - Current
- Conducts home-based psychosocial assessments and completes eligibility intakes with accurate EMR documentation.
- Collaborates with interdisciplinary teams to develop and implement individualized care plans for complex cases.
- Connects clients with community and welfare resources to secure essential services and financial support.
- Provides emotional support and advocacy to reduce crisis incidents and improve participant well-being.
- Coordinated with interdisciplinary teams to create tailored care plans, enhancing patient outcomes and fostering holistic support.
- Advocated for clients' needs by connecting them with essential resources, ensuring access to food, financial aid, and home care services.
- Conducted thorough psychosocial assessments during home visits, successfully determining eligibility and expediting the intake process.
- Provided compassionate emotional support for clients facing mental health challenges, facilitating coping strategies and resilience.
Clinical Therapist
Best Life Therapy
Flint Township, Michigan, United States
04.2025 - 12.2025
- Provided evidence-based individual therapy for clients with grief, trauma, anxiety, and depression using structured treatment plans.
- Conducted comprehensive intakes and developed individualized treatment plans to guide measurable client progress.
- Maintained accurate clinical documentation within 24 hours to support continuity of care and compliance.
- Coordinated care with multidisciplinary providers to improve treatment alignment and client outcomes.
- Fostered a nurturing environment through active listening and empathy, enhancing client rapport and trust during therapy sessions.
- Administered and interpreted assessments to inform diagnoses, facilitating precise treatment strategies and better client engagement.
School Social Worker
Carman-Ainsworth Community Schools
Flint, Michigan, United States
08.2023 - 12.2025
- Conducted comprehensive social work evaluations to determine special education eligibility and support needs, producing measurable assessment reports.
- Developed individualized annual goals and short-term objectives for caseload students, improving targeted intervention clarity.
- Collaborated with teachers and administrators on behavior management plans and functional behavior assessments to resolve classroom issues.
- Coordinated with families and external agencies through home visits and consultations to increase support continuity and student stability.
- Fostered positive relationships with students and families, enhancing trust and collaboration in addressing social and emotional needs.
- Conducted thorough evaluations to identify students' needs, leading to tailored interventions that substantially improved academic performance.
- Implemented behavior management plans, resulting in noticeable reductions in disciplinary incidents and improved classroom behavior.
- Coordinated with educators and parents to develop individualized support plans, strengthening the educational experience for students with challenges.
- Developed community resource networks to support families, facilitating access to essential services and promoting family well-being.
School Social Worker
Genesee School District
On-site
08.2023 - 08.2024
- Provided individual and group counseling to students, improving attendance and academic engagement with measurable results.
- Collaborated with teachers and parents to design individualized education plans that addressed varied learning needs.
- Assessed student behavior and implemented targeted interventions that reduced classroom disruptions and increased participation.
- Maintained detailed records of interventions and progress to ensure district compliance and improve reporting accuracy.
- Conducted comprehensive assessments of student behavior, leading to the development of tailored intervention strategies that significantly boosted engagement.
- Collaborated with educational staff to design and implement individualized education plans, achieving measurable improvements in student academic outcomes.
- Advocated for the integration of mental health resources, successfully enhancing access to vital support services for at-risk students.
Global Human Resources Escalations Specialist
Amazon
Detroit Metropolitan Area
01.2022 - 06.2023
- Designed automated immigration workflows that reduced manual case handling time with measurable results.
- Collaborated with learning partners to drive faster adoption of process changes across global teams.
- Developed transaction metrics for global work authorization to improve visibility of service delivery.
- Audited immigration processes to identify key improvement areas and drove remedial actions.
- Investigated and resolved high-priority government and executive escalations to protect compliance and employee rights.
- Analyzed Global Work Authorization metrics to enhance service delivery, resulting in measurable improvements in processing times and stakeholder satisfaction.
- Implemented automated solutions within the immigration process, streamlining operations and contributing to substantial growth in handling complex cases.
- Coordinated with cross-functional teams to foster a culture of change, facilitating faster adoption of innovative HR practices across the organization.
- Provided guidance during escalations, ensuring timely resolutions and strengthening employee trust in the immigration support system.
Human Resources Investigations Project Management Coordinator
Amazon
Detroit Metropolitan Area
11.2020 - 01.2022
- Collaborated with global employee relations leaders to standardize investigation intake and reduce misrouted cases with measurable results.
- Maintained a SharePoint database for US and UK processes to improve document access and team adherence to updated procedures.
- Reviewed investigation requests to assign ownership and ensure completeness, increasing case triage efficiency with measurable results.
- Led root cause analysis by site code to identify out-of-scope trends and reduce unnecessary Central Investigations requests.
- Created internal wiki pages using SQL to centralize guidance for ER teams across customer service, pharmacy, and fulfillment centers.
- Streamlined communication with senior leadership across global employee relations, enhancing clarity and decision-making for investigations.
- Oversaw the review of investigation requests, ensuring accountability and thorough documentation for all cases.
- Implemented a SharePoint database, significantly improving team awareness of process changes and boosting operational efficiency.
- Conducted detailed root cause analyses for investigations, proactively reducing out-of-scope requests and optimizing team resources.
Human Resources Community Manager
Amazon
Nashville Metropolitan Area
01.2020 - 11.2020
- Led vetting and contracting of 501(c)(3) partners across the U.S., establishing relationships with hundreds of nonprofits.
- Launched Amazon Community Together at over 40 sites through leadership training and site task coordination.
- Collected stakeholder feedback to streamline volunteer placement processes and improve communication with partners.
- Reduced placement timelines by improving vetting and engagement workflows, delivering measurable process improvements.
- Analyzed nonprofit engagement metrics to refine volunteer placement strategies, leading to enhanced program effectiveness and participant satisfaction.
- Implemented targeted training sessions across 40+ facilities, boosting leadership skills and increasing program participation by fostering a culture of community engagement.
- Facilitated cross-departmental workshops to enhance communication and alignment, resulting in improved stakeholder relationships and streamlined processes.
- Developed compelling presentations to advocate for the Amazon Community Together program, successfully securing buy-in from leadership and key stakeholders.
Education
Master of Social Work - MSW - Child and Family Services, School Social Work
Eastern Michigan University
United States01.2025
Bachelor's degree - Social Work
Eastern Michigan University
United States01.2019
Skills
- Achieved improved patient satisfaction through effective case management and support strategies Enhanced service delivery by collaborating with healthcare teams to address complex social issues Fostered strong relationships with clients to facilitate access to essential resources and services
- Achieved enhanced engagement in community programs for seniors through targeted outreach efforts Improved access to resources for elderly populations by fostering partnerships with local organizations Delivered impactful solutions that addressed the challenges faced by aging individuals
- Conducted assessments and tailored counseling approaches to address client needs and foster resilience
- Facilitated significant improvements in children's emotional well-being through targeted therapy sessions Achieved positive outcomes by customizing treatment approaches to meet individual needs Strengthened family involvement to maximize therapeutic effectiveness
Certification
- Professional School Social Work Certification (PSWC) at Michigan Department of Education
- Restorative Practices for Educators at International Institute for Restorative Practices (IIRP) Graduate School
Timeline
Medical Social Worker
Ascension
11.2025 - Current
Clinical Therapist
Best Life Therapy
04.2025 - 12.2025
School Social Worker
Carman-Ainsworth Community Schools
08.2023 - 12.2025
School Social Worker
Genesee School District
08.2023 - 08.2024
Global Human Resources Escalations Specialist
Amazon
01.2022 - 06.2023
Human Resources Investigations Project Management Coordinator
Amazon
11.2020 - 01.2022
Human Resources Community Manager
Amazon
01.2020 - 11.2020
Master of Social Work - MSW - Child and Family Services, School Social Work
Eastern Michigan University
Bachelor's degree - Social Work
Eastern Michigan University