Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelson Colon

Orlando,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Resourceful Food and Beverage Supervisor known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in conflict resolution, effective communication, and adaptability, ensuring smooth operation and positive dining experiences for guests.

Overview

12
12
years of professional experience

Work History

Food and Beverage Coordinator

Walt Disney World Company
Lake Buena Vista, FL
10.2018 - Current
  • Resolve customer complaints in a timely manner while upholding company standards.
  • Monitor inventory levels and ordered additional supplies as needed.
  • Manage day-to-day operations of the department including scheduling tasks and assigning duties.
  • Facilitate communication between different departments in order to resolve issues quickly.
  • Organize team events to promote a positive work environment.
  • Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegate work to staff, setting priorities and goals.
  • Resolve customer complaints and answer customers' questions.
  • Recommend solutions related to staffing issues and proposed procedural changes to managers.
  • Discuss job performance problems with my peers, identifying causes and issues to find solutions.
  • Review reports on cast members attendance, productivity and effectiveness to evaluate performance.

Server

Wolfgang Puck Express
Orlando, FL
11.2014 - 10.2018
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Explained menu items, describing ingredients and cooking methods upon request.

Food and Beverage Hostess

Walt Disney World Company
Lake Buena Vista, FL
02.2012 - 05.2014
  • Organized seating charts to maximize table utilization while accommodating guest requests as much as possible.
  • Stocked supplies such as napkins, condiments, salt and pepper shakers on each table.
  • Managed reservations by assigning appropriate seating arrangements based on availability.
  • Accurately recorded customer information into reservation system.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Resolved any customer complaints or issues quickly and professionally.

Education

High School Diploma -

Emilio R Delgado
Corozal, PR
08-2011

Skills

  • Customer Service
  • Relationship Building
  • Scheduling Staff
  • Training and development
  • Cash handling
  • Food safety
  • Leadership
  • Time Management
  • Disney systems (Dine time, Connect Smart, Matra, A la Carte and CDS)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Food and Beverage Coordinator

Walt Disney World Company
10.2018 - Current

Server

Wolfgang Puck Express
11.2014 - 10.2018

Food and Beverage Hostess

Walt Disney World Company
02.2012 - 05.2014

High School Diploma -

Emilio R Delgado

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Nelson Colon