Nelson Contreras
Paterson,NJ
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
Work History
Dispatch Service Support
Getinge USA
03.2019 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Boosted team performance by providing timely feedback and coaching to fellow support representatives.
- Provided technical assistance to customers experiencing difficulties with software or hardware products, leading to a higher rate of issue resolution on the first contact.
Logistics Coordinator
A1 International
06.2016 - 03.2019
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Developed strategies to optimize utilization of available resources.
- Managed cross-functional teams for efficient project execution and timely completion.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Lead Dispatcher
AMS
09.2011 - 05.2016
- Went over 1 year without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
- Improved response times by streamlining dispatch processes and implementing efficient routing strategies.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
Nursing
PCTI LPN Program
Wayne, NJSkills
- Data Processing
- Vehicle assessment
- Store maintenance
- Product and service knowledge
- Service Order Flow
- Customer Service
References
Noreen Frodella -PCSTI/LPN Coordinator 973-879-9256
Neisha Sullivan - Clinical support/Dispatcher 973-980-2016
Jose Marquez -Directoer of Operations- 201-699-9404
Timeline
Dispatch Service Support
Getinge USA
03.2019 - Current
Logistics Coordinator
A1 International
06.2016 - 03.2019
Lead Dispatcher
AMS
09.2011 - 05.2016
Nursing
PCTI LPN Program