Summary
Overview
Work History
Education
Skills
Timeline
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Nelson Correa Jr

Davenport,FL

Summary

Dynamic Assistant Manager with a proven track record at Oreilly Auto Parts, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and money handling, significantly reducing cash discrepancies. Known for exceptional problem-solving abilities and fostering strong customer relations, leading to increased trust and repeat business.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Oreilly Auto Pats
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sign & Shelter

Pace Bus West Division
06.2017 - 07.2022
  • Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
  • Inspecting shelter and repairing.
  • Installing bus signs for new routes
  • Incharge of inventory of products
  • Operating forklift and loading & unloading cargo


Assistant Manager

Pepboys
05.2012 - 06.2017
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.

Education

High School Diploma -

Carl Schurz High School
Chicago, IL
06-1996

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development

Timeline

Assistant Manager

Oreilly Auto Pats
08.2022 - Current

Sign & Shelter

Pace Bus West Division
06.2017 - 07.2022

Assistant Manager

Pepboys
05.2012 - 06.2017

High School Diploma -

Carl Schurz High School

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Nelson Correa Jr