Nelson De La Cruz
Pleasantville,NJ
Summary
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Associate
Playland's Castaway Cove
Ocean City, New Jersey
2024.04 - Current
- Provided excellent customer service to guests in a high-energy amusement park setting
- Assisted customers with returns, exchanges, refunds, and other transactions.
- Provided prompt, friendly, and informed assistance for routine inquiries and service issues
- Addressed guest concerns swiftly and with respect, enhancing customer satisfaction
- Managed large crowds effectively, ensuring a positive experience for guests
- Maintained cleanliness and organization of assigned areas
- Accumulated three years of experience in customer service roles
Education
General Studies
Pleasantville High School
Pleasantville, NJ 2022.09 - 2026.06
Skills
- Strong customer service & communication
- Problem-solving under pressure
- Time management & reliability
- Adaptability and quick learning
- Teamwork in fast-paced environments
Languages
Availability: Available evenings, weekends, and holidays
Additional Information
Timeline
Customer Service Associate
Playland's Castaway Cove
2024.04 - Current
General Studies
Pleasantville High School
2022.09 - 2026.06