Nelson Duenas
Tampa
Summary
Dynamic Customer Service Associate with a proven track record at Home Depot, excelling in problem resolution and customer satisfaction. Leveraged extensive product knowledge and empathetic communication to enhance the shopping experience, achieving consistently high customer feedback. Skilled in managing complex inquiries and operating POS systems, fostering strong client relationships through attentive service.
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Home Depot
03.2024 - 06.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greet, assess customer needs, provide product information and recommendations, and offer solutions to enhance the shopping experience.
- Utilize product knowledge and available tools to assist customers in making informed purchasing decisions.
- Operate point-of-sale systems, process transactions, returns, and exchanges accurately.
- Managing commercial and consumer credit, involving tasks like establishing credit lines, approving applications, managing receivables, resolving disputes, and implementing credit management strategies to mitigate losses
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
High School Diploma -
Alonso High School
Tampa, FL05-2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Guest services
- Complex Problem-solving
- Customer relationship management (CRM)
- Assertiveness
- Stock replenishment
- POS system operation
- Product and service solutions
- Refunds and exchanges
- Sales closing
- Inventory control
- Quality assurance
- Account management
- Multi-line phone systems
- Account updating
- Employee management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Home Depot
03.2024 - 06.2025
High School Diploma -
Alonso High School
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