Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelson Estime

Melbourne,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

9
9
years of professional experience

Work History

Lead Warehouse Worker

Trulieve
Tallahassee, FL
10.2023 - Current
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Organized warehouse space for efficient storage of products.
  • Staged and sorted multiple types of products for loading.
  • Completed evaluations of new employees to determine strengths and customize training.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Conveyed current policy, procedure and compliance information to employees.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.

Salesperson

Meraki
Tallahassee, FL
03.2023 - 03.2024
  • Developed key customer relationships to increase sales.
  • Resolved customer complaints promptly and efficiently.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Provided personalized service to build relationships with customers.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Collected payments from customers, including cash, check or credit card transactions.
  • Maintained up-to-date knowledge on new products and services available for sale.

Customer Service Representative

Percepta
10.2020 - 03.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over 100 calls per shift to meet fast-paced call center demands.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Customer Service Representative

Enhanced Recovery Company
03.2019 - 10.2020
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Achieved and maintained departmental performance standards.
  • Helped achieved Top Agent by translating customer paperwork and company documentation.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.

Customer Service Representative

Radial
10.2018 - 03.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Associate

Gordon Food Service
04.2015 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Bayside High School
Palm Bay, FL
06.2014

Skills

  • Customer Service
  • Store Opening and Closing
  • Sales Goal Attainment
  • Order Processing
  • Teamwork and Collaboration
  • Cash Handling
  • Time Management
  • Excellent Written and Verbal Communication
  • Exceeding Customer Expectations
  • Policy and Procedure Adherence
  • Merchandise Receiving and Handling
  • Warehouse Safety
  • Material Handling
  • Loading and Unloading
  • Warehouse Operations
  • Payment Processing
  • Multi-Tasking Strength
  • Meeting Deadlines
  • Problem-Solving
  • Relationship Selling
  • Excellent Communication Skills
  • Service-Oriented

Timeline

Lead Warehouse Worker

Trulieve
10.2023 - Current

Salesperson

Meraki
03.2023 - 03.2024

Customer Service Representative

Percepta
10.2020 - 03.2023

Customer Service Representative

Enhanced Recovery Company
03.2019 - 10.2020

Customer Service Representative

Radial
10.2018 - 03.2019

Sales Associate

Gordon Food Service
04.2015 - 12.2018

High School Diploma -

Bayside High School

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Nelson Estime