Nelson Flores
Malden,MA
Summary
Nelson Flores Currently employed by, C&W Services, based out of Boston Massachusetts. have over 32 years of experience in the Janitorial industry with public, commercial, corporate, retail clients and environments. have been working with C&W Services since 1999 and has been promoted several times and have led many significant accounts as a Senior Account Manager of Service Delivery at Boston Logan International Airport. Where I led the account team at one of the busiest airports in the country, overseeing a staff of about (200 employees) of working three shifts per day. With my “Can Do “attitude, ability to introduce innovation and client -centric attitude and have contributed to successful contract renewals. As an Account Manager of Service Delivery some of my primary responsibilities are providing operational oversight, managing of quality assurance platforms, ensuring timely completion of janitorial work, training program to ensure skilled/qualified workforce with our client and stakeholders daily as well as Safety platforms including job risk reviews and compliance. Below please find some of former accounts I have serve going back during the past 25 years.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager
C&W Services
- Responsible for over 60 Employees, combination of Full Time and Full-Time employees as well as Supervisors
- Responsible for the execution of the cleaning specs, periodic schedule cleaning, Payroll, Work orders, Safety orientation trainings, Quality control, Inspections as well as hard surfaces and carpet care maintenance.
Assistance Account Manager
C&W Services
- Responsible for payroll processing of Permanent and Temporary staffing of over 150 Employees , Quality control, Massachusetts Port Authority / Exhibitors Pre-Con meetings attendance, responsible for all Exhibition Trade Shows move in, Up-keeping and move outs of every trade show ensuring all exhibitors exhibition booths, Exhibition Halls, Grand Ball Rooms performance staging and rooms sets up were completed in a timely manner as well as special request turn overs were executed as noted and being in compliance with Boston Fire and EMS and Public access.
Account Manager
ABM / UNICCO Service Company
- Primary responsibilities managing of 30 -full time employees, Payroll, Safety orientation, Cleanliness of the Mall common areas, Bathrooms and food courts, also responsible for all periodic cleaning deliverables
- Exterior Landscaping, loading docks, Sidewalks and Main entrances pressure washing and snow removal.
Account Manager
UNICCO Service Company
- Overseeing over 28 full time employees during two working shift rotation
- Primarily responsibilities Shopping center common areas, Food Court, Bathrooms, Exterior landscaping as well as the cleaning and up-keeping of upper 7- level parking garage and lower 5-level parking garage including yearly pressure washing of all parking level surfaces
- Pressure washing of all Loading docks, sidewalks and Main entrances, cleanliness of the Canal Lagoon perimeter up-keeping.
Assistant Manager
John Hancock Complex
- Responsible for the deliverables of all Second Shift periodic cleaning tasks, Special projects, Work orders Management, floor and carpet care as well as the yearly snow removal.
Account Manager
C&W Services
- Managing of over 40 Employees and responsible for the cleanliness of all five buildings complex
- Payroll, Work order system, Periodic schedule rotation, Safety orientation and training, carpet and floor care as well as special projects.
Account Manager
C&W Services
- Responsible for the scheduling of all event monitors related to the up-keeping of Sports events pr say the Boston Bruins, Boston Celtics, Disney on Ice, World Wrestling Federation, Lacrosse Games, Collage Hockey games , Concerts… Primarily responsibilities , deliverables of periodic cleaning schedule, responsible for the cleanliness of the sport arena, turnover of hockey and basketball field, Sport Arena common areas and Private Suite cleaning, Payroll, Safety orientation, compliance trainings.
Senior Account Manager of Service Delivery
C&W Services
10.2017 - Current
- Led the account team at Boston Logan International Airport, overseeing an staff of 200 plus full-time employees working three shifts per day
- Provided operational oversight, managed quality assurance platforms, ensured timely completion of janitorial work, and implemented training programs for a skilled workforce
- Also responsible for safety platforms including job safety analysis, job risk reviews and compliance.
Senior Account Manager of Service Delivery
C&W Services
01.1999 - Current
- Led the account team at Boston Logan International Airport, overseeing a staff of 200 plus full-time employees working three shifts per day
- Provided operational oversight, managed quality assurance platforms, ensured timely completion of janitorial work, and implemented training programs for a skilled workforce
- Also responsible for safety platforms including job risk reviews and compliance.
Education
High School Diploma - General Studies
Instituto Nacional Isidro Menéndez
San Miguel, El Salvador11.1988
Skills
- Proficient in Microsoft office
- Work order system
- Innovation
- Professional Terrazzo floor, Hard surface and Carpet care
Certification
- OSHA 10 hours training/ certification
- Scissor 35’ Certification
- Fork lift Cortication
- Boom Lift 45’Certification
- Aerial 50 feet lift Certification
- Confine spaces Certification
- Malish Brush/ Terrazzo floor care certification
- Carpet Cleaning Certification
- Zan Compute Restroom/ Gates Management Certifications
- ATP/ Luminometer Certification
- Moving Walkways and Escalator cleaning Certification
Timeline
Senior Account Manager of Service Delivery
C&W Services
10.2017 - Current
Senior Account Manager of Service Delivery
C&W Services
01.1999 - Current
Account Manager
C&W Services
Assistance Account Manager
C&W Services
Account Manager
ABM / UNICCO Service Company
Account Manager
UNICCO Service Company
Assistant Manager
John Hancock Complex
Account Manager
C&W Services
Account Manager
C&W Services
High School Diploma - General Studies
Instituto Nacional Isidro Menéndez
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