Nelson Flores

• Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
• Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
• Suggested wine pairings to go with specific menu items.
• Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
• Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
• Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven .
• Took and submitted orders that accommodated customer preferences and dietary requirements.
• Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
• Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
• Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
• Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.

Same as described on my other job. This 5 stars, five diamonds Hotel required me to meet very high standards. In addition of all mention in my present job (Crustacean Beverly Hills restaurant), I would say that because of the knowledge acquired in the HOTEL INDUSTRY, I got the passion to make guess feel like home by providing exceptional service in every way in The Hotel. Being part of the standars and policies of a company is a must to make a company be succelful.