Nelson Freeman
Katy,TX
Summary
Results-driven professional effective in turning problematic customer accounts into ongoing, lucrative contracts. Looking for a position where hard work and dedication will be highly valued.
Dedicated to providing communities with important resources to manage emergency needs. Successful in handling communication, training and personnel management needs.
Ambitious student pursuing Emergency Management experience eager to contribute developed knowledge in any role. Skilled in Microsoft Word, Excel, PowerPoint and Many other technology platforms. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
10
10
years of professional experience
Work History
Public Health Emergency Preparedness Tech
Juv Consulting
09.2019 - Current
- I developed and deepened relationships with local municipalities, county departments, and city agencies to facilitate smooth planning and coordination of emergency response to the COVID-19 pandemic.
- I devised and implemented improved care models to increase throughput, patient experiences, and staff onboarding.
- Stayed current on federal, state, and local regulations governing emergency response plans.
- Provided DHS (Department of Health Services) with corrective action plans in the communities.
- Led health community workers and members of the community about the importance of health, prevention, and treatment of the COVID-19 viruses.
- Checked the accuracy of public data and materials, making immediate changes upon discovery of outdated information.
- Enhanced awareness of health resources and worked to connect individuals with programs.
- Drafted preventive maintenance schedule to support equipment longevity
- Reduced downtime for machines through proactive identification and resolution of technical issues
- Diagnosed and repaired problems with electrical and mechanical systems
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks
Public Health Emergency Preparedness Assistant
Tds Telecom
06.2019 - 09.2020
- Developed and maintained hygiene programs, including food management training, and other outreaches.d other outreaches.
- Performed basic calculations and computer data entry.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Managed conference calls by documenting participant details and preparing audio recordings for future reference.
- Planned and executed corporate meetings, lunches and special events for groups
- Processed financial documents including contracts, expense reports and invoices.
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
- Facilitated troubleshooting, maintenance and updates for office systems.
- Recorded observations and baseline measurements to maintain accurate data records.
Personal Assistant
Home Generalist
11.2015 - 07.2018
- Created expense reports using Microsoft Excel spreadsheets.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
- Communicated client project requirements to vendors and contractors to ensure client satisfaction.
- Ensured all construction materials were in compliance with environmental standards.
- Designed calculations and cost estimations for transportation projects.
Account Manager
Cellular Sales Verizon Authorized Dealer
08.2014 - 02.2015
- Generated new accounts by implementing effective networking and content marketing strategies.
- Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
- Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.
- Connected with current customers to assess satisfaction, determine needs and offer new services.
- Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
- Worked closely with executive team to outline company goals and transfer goals to accountholders.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns.
- Identified business prospects through cold calling, networking, marketing and database leads.
Education
Certification, Incident Command System, ICS-100 - Anesthesia Technology
FEMA, Emergency Management Institute
Online08.2018
Associate of Applied Science - Anesthesia Technology
Sanford Brown College
Houston, TX08.2010
Skills
- Order processing
- Staff development/training
- Strategic outreach
- Compliance requirements
- Customer training
- Strategies and goals
- Preparing contracts
- Excellent communication skills
- Goal-oriented
- Issue resolution
- Event planning
- Community involvement
Timeline
Public Health Emergency Preparedness Tech
Juv Consulting
09.2019 - Current
Public Health Emergency Preparedness Assistant
Tds Telecom
06.2019 - 09.2020
Personal Assistant
Home Generalist
11.2015 - 07.2018
Account Manager
Cellular Sales Verizon Authorized Dealer
08.2014 - 02.2015
Certification, Incident Command System, ICS-100 - Anesthesia Technology
FEMA, Emergency Management Institute
Associate of Applied Science - Anesthesia Technology
Sanford Brown College
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