Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nelson Gibson

Dacula,GA

Summary

Creative Internet Sales Manager with 3 years of automotive and service sales experience. Committed to keeping customers up to date on new product innovations and upselling upgraded models. Skilled at maintaining relationships with customers and keeping detailed records.

Overview

11
11
years of professional experience

Work History

Internet Sales Manager

Nash Chevrolet
02.2020 - Current
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.
  • Trained sales staff on company procedures and salesmanship.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Organized promotional events and interacted with community to increase sales volume.

Sales Representative

Subaru Of Gwinnett
06.2012 - 02.2020
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

No Degree - Business Management

West Hills Community College
Coalinga,Ca

Skills

  • Internet Sales Techniques
  • Negotiation
  • Price Quoting
  • Social Media Management
  • Lead Generation
  • Market Research
  • Lead Prospecting
  • Website Maintenance
  • Account Development
  • Digital Marketing
  • Inventory Management
  • Quote Generation
  • Social Media Marketing
  • Product Branding
  • Technical troubleshooting
  • Product knowledge
  • Time management abilities
  • Social media advertising
  • Mobile marketing tactics
  • Digital marketing expertise
  • Strong communication
  • Web analytics understanding
  • Project management experience
  • Lead generation strategies
  • Sales strategy development
  • Online sales techniques
  • Multitasking capabilities
  • Team leadership qualities
  • Budgeting and forecasting
  • Customer relationship management
  • Upselling techniques
  • New Business Development
  • Customer Trend Analysis
  • Customer Service
  • Account Management
  • Operations Management
  • Sales Targeting
  • Brand Marketing
  • Strategic Planning
  • Contract Management
  • Credit History Analysis
  • Sales Reporting
  • Aftermarket Sales
  • Relationship Building
  • Direct Sales
  • Price Structuring
  • Staff Training and Development
  • Sales Process Engineering
  • Sales Program Coordination
  • Sales Process
  • Team Recruiting and Onboarding
  • Business Analytics
  • Discount Rate Requirements
  • Sales Records Management
  • Employee Retention
  • Budgeting and Expenditures
  • Inbound Call Management
  • Appointment Scheduling
  • Staff Coaching

Timeline

Internet Sales Manager

Nash Chevrolet
02.2020 - Current

Sales Representative

Subaru Of Gwinnett
06.2012 - 02.2020

No Degree - Business Management

West Hills Community College

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